Cal. Code Regs. Tit. 11, § 7021 - Timelines for Responding to Requests to Delete, Requests to Correct, and Requests to Know

(a) No later than 10 business days after receiving a request to delete, request to correct, or request to know, a business shall confirm receipt of the request and provide information about how the business will process the request. The information provided shall describe in general the business's verification process and when the consumer should expect a response, except in instances where the business has already granted or denied the request. The confirmation may be given in the same manner in which the request was received. For example, if the request is made over the phone, the confirmation may be given orally during the phone call.

(b) Businesses shall respond to a request to delete, request to correct, and request to know no later than 45 calendar days after receipt of the request. The 45-day period will begin on the day that the business receives the request, regardless of time required to verify the request. If the business cannot verify the consumer within the 45-day time period, the business may deny the request. If necessary, businesses may take up to an additional 45 calendar days to respond to the consumer's request, for a maximum total of 90 calendar days from the day the request is received, provided that the business provides the consumer with notice and an explanation of the reason that the business will take more than 45 days to respond to the request.

Notes

Cal. Code Regs. Tit. 11, § 7021

1. Change without regulatory effect renumbering section 999.313, subsections (a)-(b) to new section 7021, including amendment of section heading and new NOTE, filed 5-5-2022 pursuant to section 100, title 1, California Code of Regulations (Register 2022, No. 18).
2. Amendment of section heading, section and NOTE filed 3-29-2023; operative 3-29-2023 pursuant to Government Code section 11343.4(b)(3) (Register 2023, No. 13).

Note: Authority cited: Section 1798.185, Civil Code. Reference: Sections 1798.100, 1798.105, 1798.106, 1798.110, 1798.115, 1798.130, 1798.140 and 1798.185, Civil Code.

1. Change without regulatory effect renumbering section 999.313, subsections (a)-(b) to new section 7021, including amendment of section heading and new Note, filed 5-5-2022 pursuant to section 100, title 1, California Code of Regulations (Register 2022, No. 18).
2. Amendment of section heading, section and NOTE filed 3-29-2023; operative 3/29/2023 pursuant to Government Code section 11343.4(b)(3) (Register 2023, No. 13).