Cal. Code Regs. Tit. 16, § 4022 - Consumer Complaints; Disclosure

(a) Complainant Rules:

(1) Consumers that contact the Bureau directly to complain about a telephone medical advice service shall be sent, by the Bureau, a Consumer Complaint Form A-5, Rev: 05/17/2001, incorporated herein by reference, Pages 1 and 2. The consumer shall complete Form A-5 and return it to the Bureau for processing in accordance with Section 129 of the Code.

(2) If a consumer refuses to execute the authorization for release of information contained in Form A-5, Page 2, the Bureau may not be able to investigate or forward the complaint.

(b) Registrant's Rules:

(1) If a registrant receives a consumer complaint in writing relating to telephone medical advice, the registrant shall immediately send the consumer the Consumer Complaint Form A-5.

(2) If a registrant receives a consumer complaint by telephone relating to telephone medical advice, the registrant shall immediately send the consumer the Consumer Complaint Form A-5.

(3) If a registrant receives a completed Consumer Complaint Form A-5 the registrant shall immediately forward the complaint to the Bureau.

(4) Registrants shall report all data based on any form of written and verbal complaints as described in subsections (b)(1), (2), and (3) and report such data to the Bureau every calendar quarter.

(c) The Bureau shall forward a copy of any complaint submitted to the Program pursuant to this chapter within ten (10) business days to the entity that issued the license to the licensee involved in the advice provided to the consumer.

Notes

Cal. Code Regs. Tit. 16, § 4022

1. New section filed 9-21-2000 as an emergency; operative 9-21-2000. Pursuant to Business and Professions Code section 4999.9, a Certificate of Compliance must be transmitted to OAL by 3-20-2001 or emergency language will be repealed by operation of law on the following day. Submitted to OAL for printing only (Register 2000, No. 38).
2. Editorial correction of HISTORY 1 (Register 2001, No. 10).
3. New section refiled 3-19-2001 as an emergency; operative 3-19-2001 (Register 2001, No. 12). A Certificate of Compliance must be transmitted to OAL by 7-17-2001 or emergency language will be repealed by operation of law on the following day.
4. Certificate of Compliance as to 3-19-2001 order, including further amendment of section and NOTE, transmitted to OAL 7-16-2001 and filed 8-24-2001 (Register 2001, No. 34).

Note: Authority cited: Section 4999.6, Business and Professions Code. Reference: Sections 129 and 4999.3, Business and Professions Code.

1. New section filed 9-21-2000 as an emergency; operative 9-21-2000. Pursuant to Business and Professions Code section 4999.9, a Certificate of Compliance must be transmitted to OAL by 3-20-2001 or emergency language will be repealed by operation of law on the following day. Submitted to OAL for printing only (Register 2000, No. 38).
2. Editorial correction of History 1 (Register 2001, No. 10).
3. New section refiled 3-19-2001 as an emergency; operative 3-19-2001 (Register 2001, No. 12). A Certificate of Compliance must be transmitted to OAL by 7-17-2001 or emergency language will be repealed by operation of law on the following day.
4. Certificate of Compliance as to 3-19-2001 order, including further amendment of section and Note, transmitted to OAL 7-16-2001 and filed 8-24-2001 (Register 2001, No. 34).