Cal. Code Regs. Tit. 22, § 58076 - Policy Manual
(a)
Prior to the Care Management Provider Agency being approved by the State, and
with an Annual update thereafter, the Care Management Provider Agency must file
the following with the Department of Health Services and with each Issuer with
whom they contract:
(1) an organizational
chart; and
(2) a policy manual that
includes the following:
(A) job
descriptions;
(B) Care Manager
training requirements;
(C) Care
Manager availability and turn-around time for conducting assessments and
developing Plans of Care;
(D)
personal policies;
(E) the appeals
procedure;
(F) the client bill of
rights and responsibilities as described in Section
58072;
(G) the agency's quality assurance program
(including the Annual program evaluation, the Quarterly service record review
and verification that the Annual documentation of clinical competence has been
completed);
(H) data collection
procedures (including confidentiality safeguards);
(I) records retention procedures;
and
(J) documentation of efforts to
provide culturally sensitive services.
Notes
2. Certificate of Compliance as to 8-30-93 order, including amendment of subsection (a), transmitted to OAL 12-30-93 and filed 1-28-94 (Register 94, No. 4).
Note: Authority cited: Section 22009(a), Welfare and Institutions Code. Reference: Sections 22005(a) and 22006, Welfare and Institutions Code.
2. Certificate of Compliance as to 8-30-93 order, including amendment of subsection (a), transmitted to OAL 12-30-93 and filed 1-28-94 (Register 94, No. 4).
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