Cal. Code Regs. Tit. 8, § 9924 - Scope of Duties
Each Information and Assistance Officer shall be responsible for the performance of the following duties:
(a) Provide continuing information concerning
the rights, benefits and obligations under the workers' compensation laws of
the State of California to employees, employers, medical providers, claims
administrators and other interested parties.
(b) Assist in the prompt resolution of
misunderstandings, disputes, and controversies arising out of claims for
compensation, without formal proceedings, to the end that full and timely
compensation benefits are furnished.
(c) Distribute such information pamphlets in
English, Spanish and other languages as needed that have been prepared and
approved by the Administrative Director to all inquiring employees and to such
other parties that may request copies of the same.
(d) Establish and maintain liaison with the
persons located in the geographic area served by the district office, with
other affected State agencies, with organizations representing employees,
employers, claims administrators and the medical community.
(e) Discharge such other duties consistent
with the purposes of this Article as from time to time may be delegated by the
Administrative Director.
Notes
Note: Authority cited: Sections 133, 139.6, 5307.3 and 5451, Labor Code. Reference: Sections 5450 - 5455, Labor Code.
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