Cal. Code Regs. Tit. 9, § 1850.206 - The Grievance Process

In addition to meeting the requirements of Section 1850.205, the grievance process shall, at a minimum:

(a) Allow beneficiaries to present their grievance orally or in writing.

(b) Provide for a decision on the grievance and notify the affected parties within 60 calendar days of receipt of the grievance. This timeframe may be extended by up to 14 calendar days if the beneficiary requests an extension or if the MHP determines that there is a need for additional information and that the delay is in the beneficiary's interest. If the MHP extends the timeframes, the MHP shall, for any extension not requested by the beneficiary, notify the beneficiary of the extension and the reasons for the extension in writing. The written notice of the extension is not a Notice of Action as defined in Section 1810.230.5.

(c) Provide for notification of the beneficiary or the appropriate representative in writing of the grievance decision and documentation of the notification or efforts to notify the beneficiary, if he or she could not be contacted.

Notes

Cal. Code Regs. Tit. 9, § 1850.206

1. New section filed 5-19-2006; operative 6-18-2006 (Register 2006, No. 20).

Note: Authority cited: Section 14680, Welfare and Institutions Code. Reference: Section 14684, Welfare and Institutions Code; and Title 42, Code of Federal Regulations, Part 438, Subpart F.

1. New section filed 5-19-2006; operative 6-18-2006 (Register 2006, No. 20).