1 CCR 203-1-7-600 - Complaints

Basis and Purpose. The statutory authority for this rule includes, but is not limited to, subsections 44-7-104(5)(a)(IV), C.R.S. The purpose of this rule is to establish general processes and procedures regarding the receipt and investigation of complaints against licensees for violations of any law, rule of the Executive Director, or local jurisdiction.

A. Whenever the Division receives a complaint, the Division will investigate the complaint, as deemed appropriate, and will notify any applicable local licensing authority of the content of such complaint and outcome of the investigation by emailing the applicable local licensing authority.

B. Whenever a local licensing authority receives a complaint, the local licensing authority will investigate the allegations as deemed appropriate and will notify the Division of the content of such complaint, as well as the outcome of any investigation, or action taken on the licensee as a result of the complaint by any of the following methods:

1. Emailing the information and follow-up to: dor_ledtobacco@state.co.us;

2. Utilizing the online "Enforcing Underage Drinking Laws" platform (EUDL) for jurisdictions who are equipped to do so; or

3. Contacting the applicable LED field office at the phone number provided on the Division's website.

Notes

1 CCR 203-1-7-600

38 CR 02, January 25, 2015, effective 2/14/2015 44 CR 11, June 10, 2021, effective 4/30/2021 44 CR 15, August 10, 2021, effective 6/30/2021 44 CR 18, September 25, 2021, effective 10/15/2021 45 CR 03, February 10, 2022, effective 3/2/2022 45 CR 23, December 10, 2022, effective 12/30/2022