BASIS AND PURPOSE FOR RULE 7
The purpose of Rule 7 is to establish a Sports Betting
Operations Fee to defray the cost of regulating the sports betting industry,
specify the requirements regarding the certification, assessment and security
of sports betting systems and kiosks, direct Sports Betting Operations to
establish internal control procedures, including accounting controls, outline
reporting requirements and the computation of taxes, establish geofence and
sports betting account requirements, and to outline procedures for change
control. The statutory basis for Rule 7 is found in sections
44-30-102, C.R.S., 44-30-201,
C.R.S., 44-30- 202, C.R.S., 44-30-203, C.R.S., 44-30-302, C.R.S., 44-30-503,
C.R.S., 44-30-510, C.R.S., 44-30-528, C.R.S., 44-30-833, C.R.S., 44-30-1501,
C.R.S, and part 15 of article 30 of title 44, C.R.S.
7.1
Sports Betting Operations
fee.
(1) The Commission declares that,
due to increased administrative and personnel costs of regulating sports
betting, outside any and all costs of the licensing process already
contemplated by the licensing fees, and to ensure that tax revenue from net
sports betting proceeds is directed to intended beneficiaries, an annual fee,
known as a Sports Betting Operations Fee, shall be established. The Sports
Betting Operations Fee is not a tax, but a fee designed to defray the cost to
the Commission and Division of providing the regulatory support services to
sports betting licensees as set out in section
44-30-1501, C.R.S., et
seq., and as reflected by the Commission and Division's duties in
Rules 6, 7, 8, and 9. By collecting fees that fund the regulatory commitment of
the Commission and Division, the Commission may ensure tax collections are
directed to the intended beneficiaries.
(2) The Commission shall set the Sports
Betting Operations Fee before June 1st of each
fiscal year and shall review the amount of the fees annually.
(3) In setting the Sports Betting Operations
Fee, the Commission shall endeavor to approximate the Commission and Division's
costs of providing regulatory compliance services to sports betting licensees
and shall consider at least the following factors:
(a) The projected budget for the upcoming
fiscal year, presented to the Commission by the Director no later than the
regularly scheduled May Commission meeting;
(b) Projected number of Sports Betting
Operators and Internet Sports Betting Operators, and Master Licensees
conducting sports betting or internet sports betting themselves;
(c) Projected percentages for all wagers
taken online and in sports books located in licensed casinos; and
(d) Total Commission appropriation for
operational expenses related to sports betting, other than the Commission's
direct and indirect costs of processing a licensee's application and conducting
background investigations.
(4) On or before July
31st, except fiscal year 2020 shall be remitted
before May 1st, of each year, a Sports Betting
Operator, Internet Sports Betting Operator, and Master Licensee conducting
sports betting or internet sports betting itself, shall remit the required
Sports Betting Operations Fee. Failure to comply with this requirement may
result in a fine, penalty, or revocation of license. Should a licensee begin
operations after the remittance date in that fiscal year the required
operational fee shall be submitted prior to commencing operations. In those
cases, the fee may be prorated by the Director. Fees or partial fees shall not
be refunded if a licensee ceases operations.
7.2
System assessment.
(1) Each Sports Betting Operation shall,
within ninety (90) days of commencing operations, and annually thereafter,
perform a system integrity and security assessment of sports betting systems
and online sports betting systems conducted by an independent professional
selected by the licensee and subject to licensure and approval of the Director
or Director's designee. Should a licensee be operating under a temporary
license, they shall perform a system and security assessment within one year
following the initial ninety (90) day assessment. The independent
professional's report on the assessment shall be submitted to the Division and
shall include:
(a) Scope of review;
(b) Name and company affiliation of the
individual(s) who conducted the assessment;
(c) Date of assessment;
(d) Findings;
(e) Recommended corrective action, if
applicable; and
(f) The operator's
response to the findings and recommended corrective action.
(2) If the independent
professional's report recommends corrective action, the Sports Betting
Operation must provide the Division with a resolution plan which details the
Sports Betting Operation's actions and schedule to implement the corrective
action. Once the corrective action has been taken, the operator will provide
the Division with documentation evidencing completion.
7.3
Sports betting transactions.
To conduct sports betting retail transactions, a Sports
Betting Operation shall submit a plan to the Commission that meets the
requirements, and shall be approved by the Director or Director's designee.
Sports betting transactions shall be conducted from:
(1) A Counter located in the sports betting
wagering area or other window locations as approved by the Director or
Director's designee;
(2) Sports
betting kiosks in locations as approved by the Director or Director's designee;
or
(3) A designated window in the
cashier's cage for the redemption of winning sports betting tickets, only if
the counter in the sports betting wagering area is closed.
7.4
Security requirements.
(1) Sports Betting Operations within a
licensed facility shall be designed to promote optimum security of the licensed
facility, and shall include the installation and maintenance of security and
surveillance equipment, including closed circuit television equipment, pursuant
to the security requirements set forth in the limited gaming ICMP and any other
specifications approved by the Director or Director's designee.
(2) The Commission shall have access to the
primary server location in Colorado and the information contained therein. All
information necessary for the Division to conduct any investigation shall be
provided to the Division immediately upon request.
(3) A Sports Betting Operation shall submit a
surveillance plan for approval by the Director or Director's designee prior to
accepting wagers in any approved sports betting area or approved sports betting
kiosk locations in the licensed facility.
7.5
Internal control procedures.
Prior to beginning sports betting activity, a Sports Betting
Operation must submit for approval internal controls for the following:
(1) In the event of a failure of the sports
betting system's ability to pay winning wagers, the Sports Betting Operation
shall have internal controls detailing the method of paying winning wagers. The
Sports Betting Operation shall also file an incident report for each system
failure and document the date, time, and reason for the failure along with the
date and time the system is restored with the Division;
(2) User access controls for all sports
betting personnel;
(3) Segregation
of duties;
(4) Automated and manual
risk management procedures;
(5)
Procedures for identifying and reporting fraud and suspicious conduct,
including identifying unusual betting activity and reporting such activity to
an Independent Integrity Monitoring Provider;
(6) Procedures to prevent betting by
prohibited sports betting participants;
(7) Procedures for Sports Betting
Operation-imposed exclusion of patrons, including the following:
(a) Providing a notification containing
operator-imposed exclusion status and general instructions for
resolution;
(b) Ensuring that
immediately upon executing the operator-imposed exclusion order, no new wagers
or deposits are accepted from the patron, until such time as the
operator-imposed exclusion has been revoked; and
(c) Ensuring that the patron is not prevented
from withdrawing any or all of their account balance, provided that the Sports
Betting Operation acknowledges that the funds have cleared, and that the
reason(s) for exclusion would not prohibit a withdrawal.
(8) Description of anti-money laundering
compliance standards, which shall include limitations placed on anonymous
betting at the sports betting kiosks;
(9) Process for submitting or receiving
approval of all types of wagers available to be offered by the
system;
(10) Description of process
for accepting wagers and issuing pay outs, plus any additional controls for
accepting wagers and issuing pay outs in excess of $10,000;
(11) Description of a process for accepting
multiple wagers from one patron in a twenty-four (24) hour cycle, including a
process to identify patron structuring of wagers to circumvent recording and
reporting requirements;
(12) Detail
the procedure for reconciliation of assets and documents contained in a sports
betting wagering area cashier's drawer, sports betting kiosks, and online
sports betting, which shall include the drop and count procedures for sports
betting kiosks;
(13) Procedures for
cashing winning tickets at the cage after the sports betting wagering area has
closed, if applicable;
(14)
Procedures for accepting value game chips for sports wagers, if
applicable;
(15) Procedures for
issuance and acceptance of promotional funds and free bets for sports
betting;
(16) Description of all
integrated third-party systems;
(17) Identifying and restricting prohibited
sports betting participants;
(18)
Instituting a process to close out dormant accounts;
(19) Detail procedures for making adjustments
to a patron's account, providing a method for a patron to close out an account,
and detail how a patron will be refunded after the closure of an
account;
(20) If the sports betting
system allows online betting, a method for verifying geolocation systems to
establish patrons' geographic locations;
(21) Maintaining the security of identity and
financial information of patrons;
(22) Detailed problem gambling program
procedures;
(23) Secure method for
implementing an online and on location responsible gaming and self-exclusion
program, including what account limits may be set by patrons;
(24) Method for securely issuing, modifying,
and resetting a patron's account password, Personal Identification Number
(PIN), biometric login, or other approved security feature, when
applicable;
(25) Methods of patron
notification including any password or security modification via electronic or
regular mail, text message, or other manner approved by the Director or
Director's designee. Such methods shall include at a minimum:
(a) Proof of identity, if in
person;
(b) The correct response to
two or more challenge questions;
(c) Strong authentication; or
(d) Two factor authentication.
(26) Procedures for receiving,
investigating and responding to all patron complaints and submitting any
unresolved patron complaint reports to the Division;
(27) Detail the location of the sports
betting servers, including any third party remote location servers, and what
controls will be in place to ensure security of the sports betting
servers;
(28) Terms and conditions
for sports betting shall be included as an appendix;
(29) Description of the process for line
setting and line moving;
(30) If
allowed, method of redeeming lost tickets;
(31) Method by which the Sports Betting
Operation will identify and cancel wagers in accordance with Rule 7.6 (12),
including defining "obvious error";
(32) A process for voiding wagers.
(33) A process for implementing the change
management process detailed in these Rules; and
(34) Any other internal control deemed
necessary by the Director or the Director's designee.
(35) Beginning on July 1, 2023, Sport Betting
Operations need procedures that ensure that all Sports Betting Operations
follow the current IRS standards before making sports betting payments and
perform a gaming intercept as required for all sports betting payments as
outlined in the Limited Gaming Internal Control Minimum Procedures Section 1 H.
The Sports Betting Operation shall stamp or otherwise mark
each page of the internal control procedures submitted to the Commission with
the word "CONFIDENTIAL" if the material submitted is not subject to disclosure
under 44-30-1507, C.R.S., and this Rule 7.
7.6
Sport betting system
requirements.
(1) Certification
testing.
(a) Prior to conducting sports
betting, the entire sports betting system used in conjunction with the Sports
Betting Operation shall be submitted to a Colorado approved independent testing
laboratory for certification testing.
(b) A Colorado approved independent testing
laboratory shall certify that the sports betting system used in conjunction
with the Sports Betting Operation meets or exceeds the standards approved by
the Commission, and the standards established by this document. Sports Betting
Operations are prohibited from offering sports betting in Colorado without such
certification.
(c) All wagers shall
be initiated, received, and otherwise made within the State of Colorado unless
otherwise permitted by the Commission in accordance with applicable federal and
state laws. Consistent with the intent of the United States Congress as
articulated in the Unlawful Internet Gambling Enforcement Act of 2006
(31 U.S.C. ยงยง
5361 et seq.), the intermediate routing of
electronic data relating to a lawful intrastate wager authorized under this
provision shall not determine the location or locations in which such wager is
initiated, received, or otherwise made.
(d) A Sports Betting Operation shall document
and maintain any system malfunction or deviation from the sports betting system
and maintain that data for a minimum period of three (3) years.
(e) A Sports Betting Operation shall provide
the Director or Director's designee, with betting transactions and related data
as deemed necessary and in a manner approved by the Director or the Director's
designee.
(2) Server
location.
(a) A Sports Betting Operation must
locate the primary server in the state of Colorado. The primary server shall be
the server responsible for the acceptance and storage of patron wagers. The
location selected must have adequate security, including twenty-four (24) hour
surveillance, and be licensed and approved by the Director or Director's
designee.
(b) Third party data
storage facilities or data storage managers must obtain a vendor minor
license.
(3) Cloud
storage of duplicate data.
(a) The Director
or Director's designee may approve the use of cloud storage for duplicate data,
or data not related to transactional wagering data upon written request by a
Sports Betting Operation.
(4) Sports betting system requirements;
logging.
(a) All online sports betting systems
authorized by the Division and these Rules shall be designed to ensure the
integrity and confidentiality of all patron communications and ensure the
proper identification of the sender and receiver of all communications. If
communications are performed across a public or third-party network, the system
shall either encrypt the data packets or utilize a secure communications
protocol to ensure the integrity and confidentiality of the
transmission.
(b) Sports betting
systems shall employ a mechanism capable of maintaining a separate copy of all
of the information required to be logged in this section on a separate and
independent logging device capable of being administered by an employee with no
incompatible function. If the online sports betting system can be configured
such that any logged data is contained in a secure transaction file, a separate
logging device is not required.
(c)
Sports betting systems shall provide promptly upon request, in a format
required by the Commission, all online sports betting system data. Sports
betting system data includes, but is not limited to, employee data and logs,
geofence logs, player activity and betting information, and event logs related
to Colorado Sports Betting Operations.
(d) Requirements for system specifications
and sports betting system logging shall be detailed by the Commission. Master,
Sports Betting Operators, Internet Sports Betting Operators and sports betting
Vendors shall address all such requirements in the internal controls submitted
to the Commission for approval.
(5) Bets.
Patron wagers placed in a Sports Betting Operation,
self-service betting device or other approved area within a licensed facility
shall be made with:
(a)
Cash;
(b) Cash
equivalent;
(c) Credit or debit
card;
(d) Free bets;
(e) Sports betting vouchers;
(f) Value gaming chips; and
(g) Any other means approved by the Director
or Director's designee.
(6) Patron sports betting via credit or debit
card.
(a) A patron may place a wager via
credit or debit card, whether the patron places the wager at a casino in the
sports betting wagering area, sports betting kiosk, online, or by a mobile
device.
(b) Funding of an account
may be made online, in person, or through an online account with an Internet
Sports Betting Operator, on a bettor's own personal computer or mobile device.
Other methods of funding may be approved by the Director.
(7) Wager displays.
When displaying wagers to the public through the Sports
Betting Operation's close circuit television system, the display shall include,
but is not limited to, the following:
(a) The odds; and
(b) A brief description of the
event.
(8) Ticket
contents.
Upon completion of a betting transaction, the patron shall
receive an unalterable virtual or printed wager record which shall contain at a
minimum the following information:
(a)
The date and time the wager was placed;
(b) The date and time the event is expected
to occur;
(c) Any patron choices
involved in the wager:
(i) Wager
selection;
(ii) Type of wager and
line postings;
(iii) Any special
condition(s) applying to the wager; and
(iv) Pay out, applicable at the time the
wager is placed.
(d)
Total amount wagered, including any promotional/bonus credits, if
applicable;
(e) Event and market
identifiers, if applicable; and,
(f) Unique identification number of the wager
record.
(g) For printed wager
records, the following must also be included:
(i) Sports Betting Operation name;
(ii) Unique sports betting device ID which
issued the wager record; and
(iii)
Expiration period, if applicable.
(9) Currency transaction reports and multiple
transaction logs. Wagers and pay outs made under these rules shall be subject
to the requirements of the Division.
(10) Cancelled events and markets. The house
rules and information available to the patron through the sports betting
device, or upon request at a licensed facility, must clearly state what is to
occur when an event or market is cancelled, including the handling of wagers
with multiple events, such as parlays, where one or more of these legs are
cancelled. If a single event or market is cancelled for any reason, all wagers
are to be refunded in full as soon as reasonably possible.
(11) Cancellation of wagers; prohibited
sports betting participants. A Sports Betting Operation shall cancel a wager
made by a prohibited sports betting participant and refund the amount wagered.
A Sports Betting Operation must cancel a wager under this rule at the time the
Sports Betting Operation becomes aware or should have been aware that the
patron is a prohibited sports betting participant.
(12) Cancellation of wagers. A Sports Betting
Operation may, in its discretion, cancel an accepted wager for obvious error or
in the case of a change in circumstance that makes grading the wager an
impossibility. Obvious error shall be defined in the Sports Betting Operator's
house rules. Any cancellation of wagers shall be reported to the
Division.
(13) Cashier cancelled
wagers. A cashier may not cancel a wager for which the cashier wrote the ticket
and must instead call a supervisor to cancel the wager.
(14) Prohibiting wagers for good cause.
(a) Pursuant to 44-30-1505(7), C.R.S., a
sports governing body may request that the Commission restrict, limit or
exclude a type of wager based solely upon the actions of a single player.
(b) A sports governing body may
submit to the Director or Director's designee in writing (by providing notice
in such form and manner as the Director or Director's designee may require) a
request to restrict, limit or exclude a certain type of wager based solely upon
the actions of a single player with respect to sporting events of such body, if
the sports governing body believes that such type, form, or category of sports
wagering with respect to sporting events of such body is contrary to public
policy, unfair to consumers, may undermine the perceived integrity of such body
or sporting events of such body, or affects the integrity of such body or
sporting events of such body.
(c)
The Director or Director's designee shall request comment from Sports Betting
Operations on all such sports governing body requests. The Director or
Director's designee may also request comment from independent monitoring
providers and other jurisdictions.
(d) After giving due consideration to all
comments received, the Director or Director's designee shall, upon a
demonstration of good cause from the requesting sports governing body, grant
the request. The Director or Director's designee shall respond to a request
concerning a particular event before the start of the event, or if it is not
feasible to respond before the start of the event, no later than 7 days after
the request is made. If the Director or Director's designee determines that the
requesting sports governing body is more likely than not to prevail in
successfully demonstrating good cause for its request, the Director or
Director's designee may provisionally grant the request of the sports governing
body until the Director or Director's designee makes a final determination as
to whether the requesting sports governing body has demonstrated good cause.
Absent such a provisional grant by the Director or Director's designee, Sports
Betting Operations may continue to offer sports wagering on sporting events
that are the subject of such a request during the pendency of the Director or
Director's designee's consideration of the applicable request.
(15) Entity wagering.
Entity wagering is not permitted. Internet Sports Betting
Operators and Sports Betting Operators shall only accept wagers from
individuals, not including individuals acting on behalf of entities.
(16) Promotions.
(a) Patrons must be able to access
information pertaining to any promotions or bonuses available to them. This
information must be clear and unambiguous, especially where promotions or
bonuses are limited to certain events, markets, or when other specific
conditions apply.
(b) A Sports
Betting Operation shall comply with Commission rules regarding complimentary
play or any promotional event related to the conduct of sports
betting.
(17) Exchange
wagers.
Prior to accepting exchange wagers a sports betting operation
must obtain approval from the Commission. The Commission rates taken on such
bets must be approved by the Director and are subject to all taxes and tax
requirements as are paid on net sports betting
proceeds.
7.7
Sports betting kiosks.
(1) In
general.
(a) A Sports Betting Operator may
utilize Self-service betting devices(kiosks) located in a licensed facility for
betting transactions in conjunction with a sports betting system in a location
approved by the Director or Director's designee.
(b) Self-service sports betting devices
(kiosks) shall be subject to the approvals and other requirements of the
Commission.
(2) Testing
and certification. Before being deployed for use at a licensed facility, all
sports betting kiosks must be submitted to a Colorado approved independent
testing laboratory for testing and receive the required certification. The
Colorado approved independent testing laboratories shall certify that the
sports betting kiosk meets or exceeds the most current Division approved
version of standards for Kiosks, or equivalent standards as approved by the
Commission, and the standards established by the Division.
(3) Reconciliation. The Sports Betting
Operation's accounting department shall reconcile self-service sports betting
devices (kiosks) at minimum every seven days, pursuant to internal controls.
Any variance of $500.00 or more shall be documented by the accounting
department and reported in writing to the Commission's audit department within
5 business days after drop and count of kiosks. The report shall indicate the
cause of the variance and shall contain any documentation required to support
the stated explanation.
(4)
Transaction reports. Each self-service sports betting device (kiosk) or
corresponding system shall be capable of generating a "Transaction Report,"
which documents each attempted and completed transaction. Unless otherwise
approved by the Commission, the report shall include, at a minimum:
(a) The date and time;
(b) A description of the
transaction;
(c) The value of
credit card and debit card transactions;
(d) The value of currency dispensed and
inserted;
(e) The value of all
sports betting vouchers dispensed and inserted; and
(f) The value of all sports betting tickets
dispensed and inserted.
(5) Connection to sports betting system.
(a) When used to redeem sports betting
tickets or vouchers, sports betting kiosks shall work in conjunction with an
approved sports betting system and shall be designed to:
(i) Accurately obtain the unique
identification number of the item presented for redemption and cause such
information to be accurately and securely relayed to the sports betting system
for the purpose of redemption;
(ii)
Issue currency or a sports wager voucher or both in exchange for the item
presented only if the sports betting system has authorized and recorded the
transaction; and
(iii) Return a
sports wager ticket and voucher to the patron when it cannot be validated by
the sports betting system or is otherwise unredeemable.
(b) When used to redeem sports wager
vouchers, the sports betting kiosk or sports betting kiosk computer system
shall be capable of generating a voucher redemption report for each gaming day.
The report shall include the voucher's unique identifier, the date and time of
redemption and the value of the voucher.
(c) When used to redeem sports wager tickets,
the sports betting kiosk or sports betting kiosk computer system shall be
capable of generating a ticket redemption report for each gaming day. The
report shall include the ticket's unique identifier, the date and time of
redemption and the value of the ticket.
(d) When used to issue sports wager vouchers,
the sports betting kiosk or sports betting kiosk computer system shall be
capable of generating a voucher issuance report for each gaming day. The report
shall include the voucher's unique identifier, the date and time of issuance
and the value of the voucher.
(e)
When used for credit card and debit card transactions, the sports betting kiosk
or sports betting kiosk computer system shall be capable of generating a credit
card and debit card transaction report for each gaming day. The report shall
include the transaction's unique identifier, the date and time of transaction
and the value of the transaction.
7.8
Sports betting reports; betting
revenue; computation of taxes; reconciliation.
(1) Reports required.
(a) The sports betting system shall be
required to generate those reports necessary to record the adjusted gross
receipts, patron liability, ticket redemption, and such other information
relating to sports betting as deemed necessary by the Director or as required
by internal controls. Such reporting shall be done using cash basis
accounting.
(b) To determine the
daily win amount, the Sports Betting Operation's accounting department shall
compare a win report from the sports betting system to the reconciliation of
the sports betting drawers. The operator shall be required to calculate and
report adjusted gross sports betting receipts using the higher amount
identified in such comparison, unless otherwise authorized in its internal
controls.
(c) The Sports Betting
Operation shall permit duly authorized representatives of the Commission's
audit department to examine the operator's accounts and records for the purpose
of certifying total gross revenue receipts and adjusted gross revenue
receipts.
(d) Such information
shall be provided as prescribed by the division.
(2) Calculation of taxes.
(a) Remittance of betting taxes shall be the
sole responsibility of the licensee that accepts, calculates, and is
responsible for settlement of the sports wager. Such responsibility shall be
included in the operating agreements between parties.
(b) In determining sports betting tax
liability for a reporting period, a sports betting operator shall take the sum
of taxable proceeds for all gaming days in the period and multiply by the
decimal representation of the sports betting tax percentage.
Taxable proceeds for a gaming day are the net sports betting
proceeds for the gaming day minus the absolute value of any carry over loss
from the previous gaming day. If the taxable proceeds for a gaming day result
in a negative number, the taxable proceeds for that gaming day is zero and the
resulting negative number is the carry over loss applied to the next gaming
day.
(c) Sports Betting Free
Bets Reduction.
(i) Until January 1, 2023,
when calculating "net sports betting proceeds" each month, a Sports Betting
Operator or Internet Sports Betting Operator may:
(A) Include all free bets placed by players
with the Sports Betting Operator or; and
(B) Carry forward any unused free bet credits
accumulated on or before November 30, 2022.
(ii) On and after January 1, 2023, when
calculating "net sports betting proceeds" each month, a sports betting operator
or Internet Sports Betting Operator shall include only a portion of the total
free bets placed by players with the sports betting operator or Internet Sports
Betting Operator, as follows:
(A) On and
after January 1, 2023, through June 30, 2024, no more than two and one-half
percent of the total amount of all bets placed by players with that sports
betting operator or Internet Sports Betting Operator each month;
(B) On and after July 1, 2024, through June
30, 2025, no more than two and one-fourth percent of the total amount of all
bets placed by players with that sports betting operator or Internet Sports
Betting Operator each month;
(C) On
and after July 1, 2025, through June 30, 2026, no more than two percent of the
total amount of all bets placed by players with that sports betting operator or
Internet Sports Betting Operator each month; and
(D) On and after July 1, 2026, no more than
one and three-quarters percent of the total amount of all bets placed by
players with that sports betting operator or Internet Sports Betting Operator
each month.
(iii) On or
after January 1, 2023, a sports betting operator or Internet Sports Betting
Operator shall not:
(A) Carry over to the
next month any free bets placed in excess of the deduction allowed for any
month; or
(B) Carry forward any
unused free bet credits accumulated before January 1, 2023.
7.9
Accounting controls for the casino onsite Sports Betting
Operation.
(1) Internal audit
procedures. The procedures and requirements outlined in this Rule shall apply
to Sports Betting Operators and Sports Betting Operations.
(2) Observation and testing of cashiering.
(a) The Sports Betting Operator shall
establish procedures for the observation and testing of the compliance with the
system of internal controls for sports betting cashiering.
(b) The internal auditor or equivalent shall
observe and review, on a semi-annual basis, the following procedures, at a
minimum:
(i) The countdown
procedures;
(ii) The casino cage
accountability to the general ledger;
(iii) The casino cage accountability to the
main bank, vault, and change banks;
(iv) Check cashing procedures;
(v) Shift and day procedures; and
(vi) Any other procedures deemed necessary by
the Director or the Commission to ensure compliance with Limited Gaming
ICMP.
(c) The internal
auditors or equivalent shall test, on a quarterly basis, the following
procedures, at a minimum:
(i) Reconcile
summary sheets to physical instruments on a sample basis;
(ii) Review processing of payments on
returned checks; and
(iii) If
applicable, review procedures and controls over the primary, secondary, and
non-value chip inventory.
(d) Any other procedures deemed necessary by
the Director or the Commission to ensure compliance with limited Gaming
ICMP.
(3) Accounting
controls for the Sports Betting Operation.
(a) A cashier shall begin a shift with an
imprest amount sports betting inventory, consisting of currency and coin. No
funds shall be added to or removed from the sports betting inventory during
such shift except:
(i) In collection of
sports wagers;
(ii) In order to
make change for a patron buying a sports betting ticket;
(iii) In collection for the issuance of
sports betting vouchers;
(iv) In
payment of winning or properly cancelled or refunded sports betting
tickets;
(v) In payment of sports
betting vouchers; or
(vi) In
exchanges with the cashier's cage, a satellite cage, or Sports Betting
Operation booth vault supported by proper documentation which documentation
shall be sufficient for accounting reconciliation purposes.
(b) A "sports betting count sheet"
shall be completed and signed by a supervisor, and the following information,
at a minimum, shall be recorded thereon at the commencement of a shift:
(i) The date, time, and shift of
preparation;
(ii) The denomination
of currency and coin in the sports betting inventory issued to the
cashier;
(iii) The total amount of
each denomination of currency and coin in the sports betting inventory issued
to the cashier;
(iv) The sports
betting window number to which the cashier is assigned; and
(v) The signature of the sports betting shift
supervisor.
(c) A cashier
assigned to a cashier window shall count and verify the sports betting
inventory at the sports betting vault, and shall agree the count to the sports
betting count sheet. The cashier shall sign the count sheet attesting to the
accuracy of the information recorded thereon. The sports betting inventory
shall be placed in a cashier's drawer and transported directly to the
appropriate Sports Betting Operation booth window by the cashier.
(d) If the sports betting window net receipts
for the shift, as generated by the system, does not agree with the sports
betting count sheet total plus the sports betting inventory, the shift
supervisor shall record any overage or shortage. If the count does not agree,
the cashier and the shift supervisor shall attempt to determine the cause of
the discrepancy in the count. Any discrepancy that cannot be resolved by the
cashier and the shift supervisor shall be reported in writing to the department
supervisor in charge at such time. Any discrepancy in excess of $500 shall be
reported to the Division. The report shall include the following:
(i) Date on which the discrepancy
occurred;
(ii) Shift during which
the discrepancy occurred;
(iii)
Name of the cashier;
(iv) Name of
the supervisor;
(v) Window number;
and
(vi) Amount of the
discrepancy.
(e) The
Sports Betting Operation booth shift supervisor shall compare the cashier
window net for the shift as generated by the terminal and if it agrees with the
sports betting count sheet total plus the sports betting inventory, shall agree
the count to the sports betting count sheet and sign the sports betting count
sheet attesting to the accuracy.
(4) Transactions.
The Sports Betting Operator shall establish policies and
procedures to ensure that all transactions that flow through the casino cage
within the Sports Betting Operation are accounted for. These policies and
procedures shall include, but are not limited to, the following:
(a) All transactions shall be recorded on a
main bank or vault accountability form or its equivalent on a per shift basis.
(i) All increases or decreases to the main
bank or vault shall be supported by the appropriate documentation.
(ii) At the end of a shift, the cashiers
assigned to the outgoing shift shall:
(1)
Record on a main bank or vault accountability form, or its equivalent, the face
value of each cage inventory item counted and the total of the opening and
closing cage inventories; and
(2)
Reconcile the total closing inventory with the total opening
inventory.
(b)
At the conclusion of each gaming day, copies of the main bank or vault
accountability forms and all supporting documentation shall be forwarded to the
accounting department.
(c)
Signature requirements shall be established for outgoing and incoming
cashiers.
(d) Any other policies
and procedures deemed necessary by the Director to ensure
compliance.
7.10
Geofence requirement.
(1) Geofence requirement.
(a) In order to prevent unauthorized use of
the internet or a mobile device to place a sports wager when a patron is not
within the state of Colorado, the Sports Betting Operation shall:
(i) Utilize a geofence system to reasonably
detect the physical location of a patron attempting to access the online sports
betting system and place a wager; and to monitor and block unauthorized
attempts to access the online sports betting system in order to place a
wager.
(ii) The geofencing system
shall ensure that any patron is located within the permitted boundary when
placing any wager, and shall be equipped to dynamically monitor the patron's
location and block unauthorized attempts to access the online sports betting
system in order to place a wager throughout the duration of the sports betting
patron session.
(2) The Director shall approve technical
specifications for geolocation systems and any specific requirements related to
geofence technology. The Director may require additional system requirements to
combat emerging threats to the security of the geolocation system and
verification of the patron's or device location.
7.11
Sports betting accounts.
(1) Account required.
(a) A Sports Betting Operation shall limit
each patron to one (1) active and continuously used sports betting account and
username.
(b) A Sports Betting
Operation shall implement rules and publish procedures to terminate all
accounts of any sports betting account patron that knowingly and intentionally
establishes or seeks to establish multiple active accounts, in contravention of
this Rule, whether directly or by use of another person as a proxy.
(2) Age and identify verification.
A full identity check must be undertaken before a patron is
allowed to place a wager:
(a) Only
patrons twenty-one (21) years of age and older may deposit funds or participate
in betting. The Sports Betting Operation must deny the ability to deposit funds
or participate in betting to any person that submits a birth date that
indicates they are under the legal participation age.
(b) Patron verification must use commercially
reasonable standards in conformity with Rule 6.11 to confirm that the patron is
not a prohibited sports betting participant.
(c) Details of patron verification must be
kept in a secure manner.
(d)
Third-party service providers may be used for age and identity verification of
patrons.
(e) The operator must have
a documented policy for the handling of patrons discovered to be using an
account in a fraudulent manner, including but not limited to:
(i) The maintenance of information about any
patron's activity, such that if fraudulent activity is detected, the regulatory
body has all of the necessary information to take appropriate action;
(ii) The suspension of any patron account
discovered to be providing access to fraudulent patrons; and
(iii) The treatment of deposits, wagers, and
wins associated with a fraudulent patron's account.
(3) Patron account controls.
(a) Patron protection information must be
readily accessible to the patron. The patron protection information must
contain at a minimum:
(i) Information about
potential risks associated with excessive participation, and where to get help
related to betting responsibly;
(ii) The self-imposed limitations shall be
available to the patron at both the time of account registration and first
deposit;
(iii) A list of the
available patron protection measures that can be invoked by the patron, such as
self-imposed limits, and information on how to invoke those measures;
and
(iv) Mechanisms in place which
detect unauthorized use of their account, such as reviewing credit card
statements against known deposits.
(b) Patrons must be provided with an easy and
obvious method to impose limitations for betting parameters including, but not
limited to, deposits, wagers and time-based limitations. The self-imposed
limitation method must provide the following functionality:
(i) Upon receiving any self-imposed
limitation order, the Sports Betting Operation must ensure that all specified
limits are correctly implemented immediately or at the point in time that was
clearly indicated to the patron;
(ii) The self-imposed limitations set by a
patron must not override more restrictive operator imposed limitations. The
more restrictive limitations must take priority;
(iii) Once established by a patron and
implemented by the sports betting system, it must only be possible to reduce
the severity of self-imposed limitations upon 24 hours' notice, or as required
by the Commission; and
(iv)
Self-imposed limitations must not be compromised by internal status events,
such as self-imposed exclusion orders and revocations.
(c) A master licensee is not required to
treat a patron's self-imposed limitations:
(i) On limited gaming as applying to any
sports betting activities that it conducts or that are conducted by its
affiliated or contracting entities; or
(ii) On sports betting as applying to any
limited gaming activities it conducts or its affiliated limited gaming
licensees conduct.
(4) Account requirements. In order to
establish a sports betting account, a Sports Betting Operation shall:
(a) Create an electronic patron file, which
shall include at a minimum:
(i) The patron's
legal name;
(ii) The patron's date
of birth;
(iii) The patron's Social
Security number, or the last four digits thereof, or an equivalent
identification number for a noncitizen patron, such as a passport or taxpayer
identification number;
(iv) The
patron's sports betting account number or username;
(v) The patron's residential address; a post
office box is not acceptable;
(vi)
The patron's electronic mail address;
(vii) The patron's telephone
number;
(viii) Any other
information collected from the patron used to verify his or her
identity;
(ix) The method used to
verify the patron's identity; and
(x) The date of verification.
(b) Encrypt all of the following
information contained in an electronic patron file:
(i) Any portion of the patron's Social
Security number or equivalent identification number for a noncitizen patron,
such as a passport or taxpayer identification number;
(ii) The patron's passwords and PINs;
and
(iii) The patron's personal
financial information.
(c) Verify the patron's identity in
accordance with:
(i) Reliable forms of
personal identification specified in internal controls; or
(ii) Other methodology for remote
multi-source authentication, which may include third party and governmental
databases, as approved by the Director or Director's designee.
(d) Record the document number of
the government issued identification credential examined, if applicable. If a
government issued identification credential is not required for registration,
the electronic record that details the process used to confirm patron identity
must be recorded.
(e) Require the
patron to establish a password or other access security feature as approved by
the Commission and advise the patron of the ability to utilize strong
authentication log in protection.
(f) Record the patron's acceptance of the
Sports Betting Operation's or sports betting intermediary's terms and
conditions to participate in betting through the mobile application or any
authorized digital platform accepting wagers online.
(g) Record the patron's certification that
the information provided to the operator is accurate and they are not a
prohibited sports betting participant.
(h) Record the patron's acknowledgment that
the legal age for sports betting is 21, and that he or she is prohibited from
allowing any other person to access or use his or her sports betting account.
(i) Notify the patron of the
establishment of the account via electronic mail or regular
mail.
(5) Account
funding.
A patron's sports betting account for sports betting may be
funded through the use of:
(a) A
patron's credit or debit card;
(b)
A patron's deposit of cash or vouchers at a cashiering location approved by the
Director or Director's designee;
(c) A patron's reloadable prepaid card, which
has been verified as being issued to the patron and is
non-transferable;
(d) Promotional
credit;
(e) Winnings;
(f) Adjustments made by the Sports Betting
Operation with documented notification to the patron;
(g) ACH transfer, provided that the operator
has security measures and controls to prevent ACH fraud regarding failed ACH
deposits;
(h) Wire transfer; or
(i) Any other means approved by the
Commission.
(j) Accounts may be
funded outside the state of Colorado in accordance with these Rules.
(6) Failed ACH deposits.
A failed ACH deposit attempt shall not be considered
fraudulent if the patron has successfully deposited funds via an ACH transfer
on a previous occasion with no outstanding chargebacks. Otherwise, the operator
shall:
(a) Temporarily block the
patron's account for investigation of fraud after five (5) consecutive failed
ACH deposit attempts within a 10-minute time period. If there is no evidence of
fraud, the block may be vacated; and
(b) Suspend the patron's account after five
(5) additional consecutive failed ACH deposit attempts within a 10-minute
period.
(7) Transfer of
funds prohibited. A Sports Betting Operation shall not permit a patron to
transfer funds from a patron account to another patron account.
(8) Account review requirements. All
adjustments to patron accounts for amounts of $500.00 or under shall be
periodically reviewed by supervisory personnel as set forth in the Sports
Betting Operator's internal controls. All other adjustments shall be authorized
by supervisory personnel prior to being entered.
(9) Account information.
(a) Sports betting systems shall provide an
account statement with account details to a patron on demand, which shall
include detailed account activity for at least the prior six (6) months. In
addition, an online sports betting system shall, upon request, be capable of
providing a summary statement of all patron activity during the past two (2)
years.
(b) A Sports Betting
Operation shall periodically re-verify a patron's identification upon
reasonable suspicion that the patron's identification has been
compromised.
(10) Account
closure.
A sports betting system shall provide a conspicuous and
readily accessible method for a patron to close his or her account through the
account management or similar page or through the sports betting system's
customer support team. Any balance remaining in a patron's sports betting
account closed by a patron shall be refunded pursuant to the operator's
internal controls.
(11)
Patron account withdrawal.
(a) A patron must
be allowed to withdraw the funds maintained in his or her account, whether such
account is open or closed.
(b) A
Sports Betting Operation must honor such patron request to withdraw funds
within five (5) business days of the request, unless the conditions set forth
in subsection (c) are met.
(c) The
Sports Betting Operation may decline to honor a patron request to withdraw
funds only if the Sports Betting Operator believes in good faith that the
patron engaged in either fraudulent conduct or other conduct that would put the
Sports Betting Operator in violation of the law. In such cases, the Sports
Betting Operator shall:
(i) Provide notice to
the patron of the nature of the investigation of the account; and
(ii) Conduct its investigation in a
reasonable and expedient fashion, providing the patron additional written
notice of the status of the investigation every tenth business day starting
from the day the original notice was provided to the patron.
(d) For purposes of this
provision, a request for withdrawal will be considered honored if it is
processed by the Sports Betting Operator notwithstanding a delay by a payment
processor, credit card issuer, or the custodian of a financial
account.
(12) Dormant
patron accounts. A Sports Betting Operation shall consider a patron account to
be dormant if the patron has not logged into the account for at least three (3)
years. A dormant account shall be closed by the Sports Betting
Operation.
(13) Unclaimed funds in
a dormant patron account.
(a) Subject to the
provisions of Colorado Revised Statute 38-13-201, funds of patrons that remain
in a dormant patron account shall be presumed abandoned.
(b) The Sports Betting Operation shall report
and deliver all funds of patrons that are presumed abandoned to the office of
the Colorado Department of the Treasury as provided in Colorado Revised Statute
38-13-201.
(c) At least sixty (60)
days prior to reporting any funds of the patron to the Colorado Department of
the Treasury, the Sports Betting Operation shall provide notice to the patron's
last known physical or email address and conduct due diligence to locate the
patron.
7.12
Change Control.
(1) Prior to
beginning sports betting activity, a Sports Betting Operation must submit for
approval a change control document detailing the operations change management
process. Change control minimizes the risk of changes impacting the IT
environment in a negative or unanticipated way. The focus of change control is
change management, which is implemented to understand the addition,
modification or removal of any component that will affect the IT environment. A
licensee must ensure that their change management processes and procedures
address at a minimum the following:
(a)
Introduction.
The process is designed to provide visibility and control to
the regulator while supporting agile development and frequent change cycle.
Change management process is to have a clear and transparent framework to
assist in managing deployments and other changes in the regulated live
production environment. the Division will provide additional details as needed
for completing or updating the change management document.
(b) Process description.
(i) Roles in change management
process.
(ii) Handling requests for
change (RFC).
(iii) Change
classification procedure.
(c) Categories of requests for change.
(i) Substantial change process (requires lab
testing, release note).
Notification submission and approval is required when a core
function of the sports betting system is affected. This includes the security,
integrity, recovery and availability of the sports betting system. The licensee
must submit a notification to the Division to determine if a certification is
required by the independent testing lab prior to Division approval.
(ii) Non-substantial change
process (log no communication).
All changes to the sports betting system must be put on a
change log. The change log must include date, summary of change, requestor,
implementer, and results. The log must be made available to the Division upon
request.
(iii) Notify &
do change process.
Notification to the Division is required when a change in
functionality of the sports betting system is being implemented. The
notification must be sent to the Division prior to the implementation. The
changes must be logged. The log must be made available to the Division upon
request.
(iv) Emergency
change process.
When an unanticipated incident occurs that causes a
disruption in the collection, accuracy, integrity, or availability of the
sports betting system, the licensee must notify the Division as soon a
practically possible. The fix must be documented in the change log and the
Division must be notified of the resolution within 48 business hours of
resuming normal operations.
(d) Keeping the change management
log.
(e) Writing Release
Notes.
(f) Implementation.
This process must include notification to system users, a
schedule as to when the change will be implemented, a project plan to
implement, and back out recovery procedures.
7.13
Exchange wagers.
The rules in this section 7.13 are applicable only to
exchange wagering. This section, in addition to all applicable sport betting
rules, shall be applicable to all persons licensed and approved by the
Commission in connection with exchange wagering, and every patron and account
holder of the exchange wagering system.
(1) The following words and terms, when used
in this section 7.13, shall have the following meanings, unless the context
clearly indicates otherwise:
(a) "Commission
Fee" means a fee relating to patrons' wagering activity charged to patrons and
collected by the Internet Sports Betting Operator or Sports Betting
Operator.
(b) "Market" means, in
relation to the results of a sporting event, set of sporting events, or
outcomes that occur during the playing of a sporting event approved on the
Colorado Division of Gaming Official Sports Betting Catalog of Events and
Wagers, or Official Catalog of Fixed Odds Wagering, as permitted under Rule
5.4, a particular outcome that is subject to exchange wagering as determined by
the Internet Sports Betting Operator or Sports Betting Operator.
(c) "Price" means the odds for a given
exchange wager.
(2) The
Internet Sports Betting Operator or Sports Betting Operator shall give each
patron the option to have the liquidity at the best available price for
Exchange Wagering on a market be clearly displayed to that patron within the
sports betting system.
(3) For the
purposes of Exchange Wagering, when calculating Net Sports Betting Proceeds,
'exchange bets' shall equal total amount of all bets placed by players and
'exchange bets paid' shall equal all payments to players. Any Commission Fees
collected by a Sports Betting Operation constitute net sports betting proceeds
and are subject to all taxes and tax requirements outlined in Part 15 of the
Colorado Limited Gaming Act.
(4)
Where a resettlement of an Exchange Wager occurs, the Internet Sports Betting
Operator or Sports Betting Operator is responsible for paying the winning wager
regardless of the Internet Sports Betting Operator or Sports Betting Operator's
ability to recover funds for the losing wager.
(5) If an error occurs in the payment of
amounts of exchange wagers, regardless of cause, the Internet Sports Betting
Operator or Sports Betting Operator offering Exchange Wagering shall be
responsible for such overpayment or underpayment.
(6) Market Maker
(a) A Market Maker must possess a Vendor
Major License prior to an Internet Sports Betting Operator or Sports Betting
Operator posting wagers on behalf of the Market Maker.
(b) Any revenue derived from a Market Maker
facilitating the placing of, buying of, or selling of wagers through providing
odds or liquidity to an Internet Sports Betting Operator or Sports Betting
Operator that is operating an Exchange must be collected by the Internet Sports
Betting Operator or Sports Betting Operator, and constitutes net sports betting
proceeds. Any revenue sharing payments to a Market Maker by the Internet Sports
Betting Operator or Sports Betting Operator do not constitute payments to
players and do not factor into the calculation of net sports betting
proceeds.
(c) A Sports Betting
Operator and Internet Sports Betting Operator must clearly disclose the
presence of wagers for sale or for purchase by, or posted on behalf of, a
Market Maker through the exchange in a manner approved by the Director or the
Director's Designee.
(7)
The Internet Sports Betting Operator or Sports Betting Operator offering
Exchange Wagering may cancel an unmatched wager at any time, without cause,
before it is matched to form a back or lay wager.
(8) A patron who offers an unmatched wager
may cancel that unmatched wager at any time, without cause, before it is
matched by the Internet Sports Betting Operator or Sports Betting Operator to
form one or more sets of opposing wagers that are identical in value. However,
the suspected abuse of this cancellation privilege by a patron, including, but
not limited to, where any such cancellation is made pursuant to or in
furtherance of fraudulent activity or where the frequency of such cancellations
is determined by the Internet Sports Betting Operator or Sports Betting
Operator to negatively impact the Exchange or any given market, may serve as a
basis for the closure or suspension of the exchange wagering account.
(9) Nothing contained in this section shall
be interpreted to preclude the Director from ordering that an approved market,
or previously approved market, be discontinued because the sporting event has
been removed from the Colorado Division of Gaming Official Sports Betting
Catalog of Events and Wagers, or Official Catalog of Fixed Odds Wagering, as
permitted under Rule 5.4; there are issues with the integrity of a market; or,
where the continuance thereof would be inconsistent with the exchange wagering
system, including its wagering and technological reliability aspects.
(10) In the event of a technological
breakdown associated with the exchange wagering system, which renders the
exchange wagering system non-functional, and where the Internet Sports Betting
Operator or Sports Betting Operator determines that the nature and degree of
the technological breakdown does not require a suspension or voiding of the
market, the Internet Sports Betting Operator or Sports Betting Operator shall:
(a) Cause all back and lay wagers, as of the
time of the failure, to remain, and to be paid in accordance with the
established price for such wagers and the calculation of 'exchange bets' and
'exchange bets paid' definitions and the internal control procedures of the
Internet Sports Betting Operator or Sports Betting Operator applicable to back
and lay wagers; and,
(b) Cause all
unmatched wagers to be canceled.
(c)
In the event the Internet Sports Betting Operator or Sports Betting Operator
acts pursuant to this subsection 7.13(10), it shall promptly file with the
Division a written report detailing the action taken and the reasons in support
of such action.
(11) The
Internet Sports Betting Operator or Sports Betting Operator may suspend a
market on its own accord and at any time, for good cause. For the purposes of
this section, good cause shall exist where: the Internet Sports Betting
Operator or Sports Betting Operator has reasonable cause to suspect that fraud
or any other action or inaction by any natural person connected with the
sporting event raises questions about the integrity and fairness of the market;
the Internet Sports Betting Operator or Sports Betting Operator has reasonable
cause to conclude that a material technological breakdown associated with the
exchange wagering system exists or has arisen, which technological breakdown is
of such magnitude that the implementation of the exchange wagering system's
breakdown procedure as set forth in 7.13(10) would be inadequate. The Internet
Sports Betting Operator or Sports Betting Operator may also suspend a market
for other reasons where the operator immediately contacts the Director and can
demonstrate to the satisfaction of the Director that a failure to suspend a
market will likely negatively impact the integrity of the exchange wagering
system.
(12) In the event the
Internet Sports Betting Operator or Sports Betting Operator suspends a market
pursuant to 7.13(11) above, it shall immediately notify the Director of such
action in writing, by electronic mail. In addition, the Internet Sports Betting
Operator or Sports Betting Operator shall promptly file a written report to the
Director which, at a minimum, identifies:
(a)
The market suspended;
(b) The date
and time of the suspension;
(c) The
reason for the market suspension, the reasons why the implementation of the
procedure set forth in 7.13(10) would have been insufficient;
(d) The results of the related due diligence
investigation conducted by the Internet Sports Betting Operator or Sports
Betting Operator; and
(e) A proposal
for settling the market.
(f) Upon
satisfactory review and written authorization from the Director, the Internet
Sports Betting Operator or Sports Betting Operator shall settle the
market.
(13) An entire
market may only be voided upon application to the Director where the Internet
Sports Betting Operator or Sports Betting Operator demonstrates to the
satisfaction of the Director that a material and irreparable technological
breakdown of the exchange wagering system occurred and that, due to the nature
thereof and circumstances present, it would prove insufficient for the Internet
Sports Betting Operator or Sports Betting Operator to implement the procedures
set forth in either 7.13(10) or (11) above. In approving any such application,
the Director may impose reasonable and necessary conditions to ensure the
integrity of the exchange wagering system.
(14) Except as provided in 7.13(15) below,
once an unmatched wager is confirmed by the Internet Sports Betting Operator or
Sports Betting Operator as having been matched to form a back or a lay wager in
a given market on the exchange, such matched wager shall be final and shall not
be canceled.
(15) The Internet
Sports Betting Operator or Sports Betting Operator shall only cancel a matched
wager, or part of a matched wager, if such cancellation is ordered by the
Director or, where in its sole discretion, the Internet Sports Betting Operator
or Sports Betting Operator determines that:
(a) There is a technological failure of the
exchange wagering system and the entire market, within which the exchange wager
was made, must as a result be voided in accordance with 7.13 (11);
(b) There is good cause to suspect that a
person placing a wager through the exchange wagering system has acted in
violation of the terms and conditions entered into with the Internet Sports
Betting Operator or Sports Betting Operator at the time such person's exchange
wagering account was established, or at the time the terms thereof were
amended;
(c) It is in the interest
of maintaining the integrity and fairness in a particular market; or,
(d) Human error, by the Internet Sports
Betting Operator or Sports Betting Operator, occurred in the recording of the
exchange wager.
(e) In the event the
Internet Sports Betting Operator or Sports Betting Operator cancels a back or a
lay wager as authorized by this section, the Internet Sports Betting Operator
or Sports Betting Operator shall promptly submit a written report detailing the
action taken and the reasons in support of such action to the
Division.