10 CCR 2505-10-8.183 - INSTRUCTIONS FOR HANDLING UNDELIVERED MEDICAL IDENTIFICATION CARDS
The Post Office returns all undelivered Medical Identification Cards to the county departments when recipients are deceased, no longer at that address, etc. The following steps will be taken to assure delivery of cards to the recipient.
A.
If the address shown in the envelope window is incorrect or no longer valid,
the county departments are not to make the address change for remailing on the
returned envelope. Counties are to open the envelope, paste a white sticker
over the incorrect address, type in the correct address, use a separate
envelope with the corrected address, insert the Medical Identification Card
Mailer, and remail the card and its carrier to the client's new (correct)
address. (This includes out-of-state moves if the client remains
eligible.)
B. Counties shall
immediately correct the address on the automated system.
C. If the recipient is deceased, the county
shall destroy the identification card and make appropriate change in the
eligibility system.
Notes
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