CO/EBTS shall maintain a composite of data for all certified
households and provide complete information on participating households for
review sampling purposes, statistical summary, and reporting requirements. The
automated system is a direct-access system that allows online issuance access
to the master issuance file. The automated system provides for an online
issuance system.
CO/EBTS will provide access to SNAP benefits by issuing a
plastic debit card to clients receiving SNAP and/or PA benefits. The overall
rules for CO/EBTS are in the Colorado Department of Human Services Special
Projects rule manual at
12 CCR
2512-2.
Eligibility determinations in the automated system will be
processed nightly to make SNAP benefits available the following day for initial
certification. Ongoing cases will have benefits posted during a ten (10)
calendar day cycle with the Social Security Number (SSN) as the basis. The
ending number of the SSN will indicate the date for the posting of benefits. An
SSN ending with one (1) will be posted on the first day of the month, two (2)
on the second day of the month, etc. AN SSN ending with zero (0) will be posted
on the tenth (10th) day of the month.
4.709.1
Card/PIN Issuance
Accountability
A. Local offices will
establish procedures for issuance of CO/EBTS debit cards and Personal
Identification Numbers (PINs). The household will be issued a debit card within
seven (7) calendar days from the date of application for expedited cases and
within thirty (30) calendar days for non-expedited cases.
B. Local offices shall maintain debit cards
on site at its primary location and satellite offices. The EBTS contractor will
provide counties with an initial supply of sequentially numbered cards with
pre-embossed primary account numbers. Local offices must reorder cards to
always ensure an adequate supply. The cards will be secured and accounted for
through appropriate inventory and distribution forms.
C. The household PIN will be issued through
encryption devices supplied by the state department.
4.709.2
EBT Card Replacement
A. CO/EBTS debit cards for eligible
recipients will be replaced when reported lost, stolen, or non-functioning.
Replacement of cards will occur within three (3) business days of notification
by the recipient.
B. Local offices
may have replacement cards over the counter or through a transmission to the
CO/EBTS contractor requesting mail issuance. Local offices shall not charge a
fee if the replacement is issued by mail or the original card is inoperable due
to no fault of the client. Local offices shall not charge a fee if the client
is being recertified, and if, during the period of non-participation, the
client has destroyed, lost, or damaged the original card.
C. Local offices shall not collect
replacement fees by debiting a recipient's SNAP account.
Notes
10 CCR 2506-1-4.709
37
CR 15, August 10, 2014, effective 9/1/2014
37
CR 21, November 10,2014, effective 12/1/2014
38
CR 23, December 10, 2015, effective 1/1/2016
39
CR 01, January 10, 2016, effective
2/1/2016
39
CR 05, March 10, 2016, effective
4/1/2016
39
CR 07, April 10, 2016, effective
5/1/2016
39
CR 15, August 10, 2016, effective
9/1/2016
39
CR 17, September 10, 2016, effective
10/1/2016
39
CR 19, October 10, 2016, effective
11/1/2016
39
CR 23, December 10, 2016, effective
1/1/2017
40
CR 11, June 10, 2017, effective
7/1/2017
40
CR 17, September 10, 2017, effective
10/1/2017
41
CR 15, August 10, 2018, effective
9/1/2018
40
CR 23, December 10, 2017, effective
12/30/2018
42
CR 01, January 10, 2019, effective
2/1/2019
42
CR 03, February 10, 2019, effective
3/15/2019
42
CR 17, September 10, 2019, effective
10/1/2019
42
CR 18, October 10, 2019, effective
10/1/2019
42
CR 23, December 10, 2019, effective
12/30/2019
43
CR 01, January 10, 2020, effective
1/30/2020
43
CR 05, March 10, 2020, effective
2/7/2020
43
CR 07, April 10, 2020, effective
4/30/2020
43
CR 21, November 10, 2020, effective
11/30/2020
44
CR 21, November 10, 2021, effective
11/30/2021
45
CR 05, March 10, 2022, effective
3/30/2022
45
CR 19, October 10, 2022, effective
10/1/2022
45
CR 19, October 10, 2022, effective
11/1/2022
45
CR 21, November 10, 2022, effective
11/30/2022
