AAAs shall assure that services authorized under the Older
Americans Act are delivered through a network of local service providers under
contract with the SUA or the AAA. Failure to comply with the requirements of
these rules by any service provider including contractors, or subcontractors,
shall be grounds for termination of the contract or subcontract. As a condition
for receipt of funds under the OAA, all service providers, including
contractors and subcontractors, shall:
A. Provide the AAA, within required
timeframes, statistical and other information that the AAA requires to meet its
planning, coordination, evaluation, and reporting requirements established by
the SUA;
B. Specify how the
provider intends to satisfy the service needs of low-income minority older
adults and older adults residing in rural areas of the area served, including
attempting to provide services to low-income minority older adults at least in
proportion to the number of low-income minority older adults in the population
served by the provider;
C. Provide
consumers with an opportunity to contribute to the cost of the service in
accordance with Sections 10.310 and 10.401.4;
D. Bring to the attention of appropriate
officials for follow-up, conditions or circumstances that place the older
adult, or the household of the older adult, in imminent danger;
E. Where feasible and appropriate, make
arrangements for the availability of services to older adults in weather
related emergencies or other emergency situations;
F. Assist consumers in taking advantage of
benefits under other programs;
G.
Establish complaint and appeals procedures and inform consumers of their right
to complain and receive a written response at the provider level and Inform
consumers of their grievance rights and their right to request and receive an
informal hearing at the provider level; and,
H. Establish a waiting list for
services.
