12 CCR 2510-1-10.404.2 - Chore Services Provider Responsibilities and Requirements [Rev. eff. 2/1/16]

In-home service providers receiving funding under Title III, as defined at Section 10.120 "Definitions", shall coordinate with other agencies to ensure there is no duplication of services. In-home providers shall comply with federal, state, and local regulations and standards for specific services provided to older adults under the OAA program and shall:

A. Develop written policies and procedures for the following:

1. Recruiting, selecting, retaining, and terminating employees;

2. Access to, duplication, and dissemination of information from the older adult's records in accordance with State statutes on Confidentiality of Information at Section 26-1-114, C.R.S.;

3. Protecting and promoting older adult's rights;

4. Emergency procedures; and,

5. Handling and reporting of critical incidents, including accidents, suspicion of abuse, neglect or exploitation, and criminal activity.

B. Establish documentation requirements for:

1. Maintaining a log of all complaints and critical incidents, which shall include documentation of the resolution of the problem;

2. Documenting changes in the older adult's conditions or needs, as well as documentation of appropriate reporting and actions taken as a result; and,

3. Protecting and promoting older adults' rights.

Notes

12 CCR 2510-1-10.404.2

39 CR 01, January 10, 2016, effective 2/1/2016