12 CCR 2516-1-27.260 - COMPLAINT PROCESS

Consumers and service providers may file a complaint regarding LAS services. A "complaint" is an expression of dissatisfaction on matters such as the quality of services provided or a decision regarding an Auxiliary Service Provider's Status. A complaint must be filed within 45 calendar days of the date of the incident.

LAS staff shall resolve complaints using simple, non-adversarial procedures adopted by the Commission. If appropriate, Auxiliary Services Providers will be informed of a complaint about their services and given an opportunity to respond before LAS staff make a decision on the complaint. Any party who is dissatisfied with the resolution of a complaint may appeal the decision per the procedures to be adopted by the Commission. The Department's Executive Director and/or designee shall have final decision-making authority on the complaint.

Notes

12 CCR 2516-1-27.260

42 CR 11, June 10, 2019, effective 6/30/2019 42 CR 13, July 10, 2019, effective 7/30/2019 43 CR 05, March 10, 2020, effective 2/7/2020 43 CR 03, February 10, 2020, effective 3/1/2020 43 CR 07, April 10, 2020, effective 4/30/2020 43 CR 23, December 10, 2020, effective 11/6/2020 44 CR 05, March 10, 2021, effective 2/5/2021 44 CR 03, February 10, 2021, effective 3/2/2021 44 CR 05, March 10, 2021, effective 4/1/2021 44 CR 07, April 10, 2021, effective 4/30/2021 44 CR 17, September 10, 2021, effective 9/30/2021 45 CR 09, May 10, 2022, effective 5/30/2022 45 CR 13, July 10, 2022, effective 7/31/2022 45 CR 15, August 10, 2022, effective 8/30/2022 46 CR 05, March 10, 2023, effective 2/3/2023 46 CR 09, May 10, 2023, effective 5/30/2023