12 CCR 2516-1-27.330 - INTAKE, REFERRAL INFORMATION, AND COMMUNICATION ACCESS SERVICES
On a case-by-case basis, the program will conduct a personalized intake process for each consumer to assess their needs and tailor services to their needs. The program will provide information and resources, and, if requested, schedule and pay for communication access services if resources permit.
A. The program shall
establish, publish, and monitor/maintain a list of CART captioners and sign
language interpreters who are willing to work in rural areas. This information
is publicly available on the Commission's website:
https://ccdhhdb.colorado.gov/.
B. For requests regarding communication
access services scheduling, staff will review how to fill out the online
request form to ensure completeness of information and explain the program's
policies, including how to modify or cancel requests, information on best
practices for communication access and resources, and the possibility of sign
language interpreting students or apprentices being present and working with
certified interpreters.
C. The
program has full-time staff sign language interpreters to assist with filling
service requests in rural areas. The program also has allocated funding each
year to cover the cost of services, travel time, mileage, and per diem/lodging
for vendors. Each fiscal year, the program will divide the funding allocation
into twelve months and determine a monthly budget for payment of vendor
services. If a given month's expenditures reach 75% to 85% of the monthly
allocation, the program will prioritize court and legal, health and wellness,
and employment-related requests to conserve resources. The program may make
exceptions on a case-by-case basis.
Notes
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