4 CCR 723-3-3032 - Third Party Access to Customer Data from a Utility
(a) Except as provided in this rule,
paragraph 3027(b), rule 3030, and rule 3031, a utility shall not disclose
customer data to any third party unless the customer or a third party acting on
behalf of a customer submits a paper or electronic signed consent to disclose
customer data form that has been executed by the customer of record.
(b) Incomplete or non-compliant consent to
disclose customer data forms are not valid and shall be rejected by the
utility.
(c) The utility shall
maintain records of all of the disclosures of customer data to third party
requestors. Such records shall include a copy of the customer's signed consent
to disclose customer data form all identifying documentation produced by the
third party requestor, the customer's agreed upon terms of use, the date(s) and
frequency of disclosure, and a description of the customer data
disclosed.
(d) The utility shall
maintain records of customer data disclosures for a minimum of three years and
shall make the records of the disclosure of a customer's customer data
available for review by the customer within five business days of receiving a
paper or electronic request from the customer, or at such greater time as is
mutually agreed between the utility and the customer.
Notes
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