Conn. Agencies Regs. § 16-11-71 - Adjustment of bills
Bills which are incorrect due to meter or billing errors shall be adjusted as follows:
(1)
Whenever a meter in service is tested and found to have over-registered more
than two per cent, the utility shall adjust the customer's bill for the excess
amount paid as determined below.
(A) If the
time at which the error first developed or occurred can be definitely
determined, the amount of overcharge shall be based thereon.
(B) If the time at which the error first
developed or occurred cannot be definitely determined, it shall be assumed that
the over-registration existed for a period equal to one-half of the time since
the meter was last tested. If more than one customer received service through
the fast meter during the period for which the refund is due, a refund shall be
paid to the present customer only for the time during which he received service
through the meter.
(2)
Whenever a meter in service is found not to register, the utility may render an
estimated bill. The utility shall estimate the charge for the water used by
averaging the amount registered over a similar period preceding or subsequent
to the period of nonregistration or for a corresponding period in previous
years, adjusting for any changes in the customer's usage. When it is found that
the error in a meter is due to some cause, the date of which can be fixed, the
overcharge or the undercharge shall be computed back to but not beyond such
date.
(3) Billing adjustments due to
fast meters shall be calculated on the basis that the meter should be one
hundred per cent accurate. For the purpose of billing adjustment, the meter
error shall be one-half of the algebraic sum of the error at maximum test flow
plus the error at intermediate test flow.
(4) When a customer has been overcharged as a
result of incorrect reading of the meter, incorrect calculation of the bill,
incorrect connection of the meter or other similar reasons, the amount of the
overcharge shall be adjusted, refunded or credited to the customer.
(5) When a customer has been undercharged as
a result of incorrect reading of the meter, incorrect calculation of the bill,
incorrect connection of the meter or other similar reasons, the amount of the
undercharge may be billed to the customer.
Notes
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