Conn. Agencies Regs. § 16-247c-4 - Post-certification filing requirements and service standards
(a) Any certified telecommunications company
shall comply with the following post-certification filing requirements and
service standards:
(1) File with the
department, on an annual basis, the company's annual financial report, annual
return or a summary financial statement.
(2) File with the department current listings
of rates and charges for all certified services.
(3) File with the department annual reports
on its Connecticut operations within 60 days of the close of its fiscal year.
Such annual reports shall describe the status of its Connecticut operations and
shall include at a minimum the following information:
(A) The number of customers for each
certified service;
(B) A
description of physical changes in or additions to existing facilities expected
for the next fiscal year and any changed uses of those facilities;
(C) Any changes in the information which was
filed with the department in the certification proceeding pursuant to section
16-247c-3
of the Regulations of Connecticut State Agencies.
(4) A corporation which is required to file a
Form 10-K with the Securities and Exchange Commission shall provide copies of
the Form 10-K and any other informational filings to the department at the time
they are filed with the SEC.
(5)
Make a prompt and reasonable investigation of each complaint including
complaints regarding service requests, whether made in writing, in person, or
by telephone.
(6) Provide with each
bill to customers a toll-free telephone number and address of the certified
telecommunications company to which complaints may be addressed. The
accompanying message should include the following sentences: "either initially
or upon dissatisfaction with our resolution of your complaint, you may notify
the Department of Public Utility Control, Consumer Assistance, 10 Franklin
Square, New Britain, CT 06051. The department may also be reached toll-free
within Connecticut at 1-800-382-4586 or (860) 827-2622 from out of state."
These complaints will be resolved by the department so as to provide a fair and
reasonable determination of the dispute and to prevent discretionary, arbitrary
or abusive practices by the provider of the service. The department may, upon
showing of good cause by the certified provider, exempt one or more of the
provider's services from the requirements of this paragraph.
(7) The certified telecommunications company
shall issue a receipt to every customer from whom a deposit is received and
shall provide means whereby the depositor will be refunded if the receipt is
lost. Deposits shall be returned, with accrued interest, when good credit is
established. The rate of interest paid by a certified telecommunications
company on any security deposit received from a customer for each calendar year
shall be not less than the deposit index as defined in section
16-262j(d)
of the Connecticut General Statutes for that year and rounded to the nearest
one-tenth of one percentage point, except in no event shall the rate be less
than one and one-half per cent. The deposit shall cease to draw interest on the
date it is returned, on the date that service is terminated, or on the date
that notice is sent to the customer's last known address that the deposit is no
longer required. A record of each unclaimed deposit and the interest thereon
shall be maintained until the funds are paid over to the state treasurer under
the escheat provisions of the Connecticut General Statutes.
(b) All certified providers of
competitive telecommunications services shall comply with any additional filing
requirements and service standards established by the department pursuant to
section 3 of Public Act 87-415.
Notes
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