Conn. Agencies Regs. § 16-247g-1 - Definitions
(1) "Basic service" means basic monthly
service, intrastate toll service provided by the same company, FCC-authorized
access, white pages listings, message units, and such other items as the
department may designate.
(2)
"Company" means any telecommunications provider.
(3) "Company complaint" means any matter that
is communicated by telephone, letter, facsimile, e-mail, in person or by any
other means to a telecommunications provider by any person expressing
dissatisfaction with the company's information or services and such matter is
escalated to the telecommunications provider's next level of complaint
resolution.
(4) "Customer" means
any person who has contracted with a telecommunications provider for
telecommunications service.
(5)
"Department" means the Department of Public Utility Control.
(6) "Department complaint" means any matter
that is communicated to the department by any person who has contacted a
telecommunications service provider concerning information or service in the
categories of billing, security deposit, installation, line extension, outage,
payment arrangement, quality of service, termination, workmanship, employee
attitude in serving the public, or other complaint, and such person remains
dissatisfied with the company's handling of the complaint.
(7) "Facilities-based provider" means a
telecommunications provider that provides telecommunications services using its
own or leased facilities.
(8)
"Non-basic service" means intrastate toll provided by a company other than that
providing basic service, interstate toll, special circuits, terminal equipment,
directory advertising, inside wire maintenance, operator service providers,
900-calls, purchased equipment, internet service, voice mail, and such other
items as the department may designate.
(9) "Reseller provider" means a
telecommunications provider that provides telecommunications services using the
facilities of underlying carriers.
(10) "Telecommunications provider" means any
telephone company, certified local exchange carrier or certified
telecommunications provider as defined in section
16-1 of
the Connecticut General Statutes.
Notes
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