Conn. Agencies Regs. § 16-333e-1 - Viewing time reliability standards

(a) Definition

(1) "Qualifying outage": For the purposes of this section, an outage qualifies for inclusion in the calculation of system reliability if it were a total loss of CATV service on all channels and meets all of the following criteria:

(A) affected 50 or more subscribers,

(B) occurred in whole or in part between the hours from 7:00 a.m. through 11:00 p.m. during the previous month,

(C) had a duration of one hour or more between the hours from 7:00 a.m. through 11:00 p.m., but a total duration of less than or equal to 24 hours,

(D) was not the result of the failure of plant or equipment associated with an extension of distribution plant first energized during the preceding 12 month period,

(E) was not solely the result of loss of commercial electric power to the CATV distribution system, and

(F) was not caused by subscribers.

(b) Formula for determining system reliability

(1) System reliability (SR) is to be determined monthly by each CATV company according to the following system reliability formula:

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where subscriber qualifying outage hours equal the summation of the products of the qualifying outage length in hours during the 16 hour period from 7:00 a.m.through 11:00 p.m. and the number of subscribers affected.

(2) The formula above shall exclude from the average number of subscribers used in the denominator of the equation those subscribers served by plant first energized during the preceding 12 months.

(c) Determination of credits and refunds

(1) When the SR falls below 99.8%, a credit, according to the schedule in subsection (d) of this section, is due all subscribers who experienced an outage during the month, and whose outage was used in the numerator of the equation to calculate the SR in subsection (b) above.

(2) The number of days credit due each qualifying subscriber shall be the same, although the total monetary credit shall be based on the individual subscriber's total monthly charge as follows:

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*includes basic service, additional outlets, premium services, etc.

(d) Schedule of credits and refunds

When the SR falls below the threshold of 99.8%, credits or refunds for bills or statements shall be applied over the next full billing cycle in which it is administratively practical to apply the credits or refunds, unless the Department rejects the calculations as provided for in subsection 2 (a) below. Credits or refunds (C/R) shall be uniformly applied according to the following schedule:

SR greater than or equal to 99.8%	No C/R
SR greater than or equal to 99.6% but less than 99.8%	0.5 days C/R
SR greater than or equal to 99.4% but less than 99.6%	1.0 days C/R
SR greater than or equal to 99.2% but less than 99.4%	1.5 days C/R
SR greater than or equal to 99.0% but less than 99.2%	2.0 days C/R
SR greater than or equal to 98.8% but less than 99.0%	2.5 days C/R
SR less than 98.8%	3.0 days C/R

shall be applied initially. If the SR falls below 98.8%, the Department shall investigate the level of service and shall take any necessary remedial action, including, but not limited to, the following: holding a hearing, determining additional credits or refunds to be given, and investigating potential improvements for the system.

Notes

Conn. Agencies Regs. § 16-333e-1

Effective November 20, 1986