(a)
Assistance and Medicaid cases
(1) Required activities
In assistance and Medicaid cases, BCSE shall, except as provided in subdivision (2) in this subsection:
(A) ensure the availability of at intake or provide to the recipient within 5 working days of referral from the appropriate referral source, information describing available services, the individual's rights and responsibilities, and the state's fees, cost recovery, and distribution policies;
(B) within 5 working days of receipt of referral from the appropriate referral source, open a IV-D case by establishing a case record; and
(C) within 20 calendar days of receipt of referral from the appropriate referral source, based on an assessment of the case to determine necessary action,
(i) solicit necessary and relevant information from the custodial party and other relevant sources and initiate verification of information, if appropriate; and
(ii) if there is inadequate location information to proceed with the case, request additional information from the custodial party or refer the case to the SPLS for further location attempts.
(2) Domestic violence exemption
(A) Request
Upon receiving notice that a client, as defined in subparagraph (a)(2)(B) of section 17b-179(a) -4 of the Regulations of Connecticut State Agencies, has requested an exemption from cooperation requirements on the basis of a claim of domestic violence pursuant to section 17b-112a of the Connecticut General Statutes, BCSE shall suspend all activities to establish paternity or establish, modify, or enforce a child or medical support order until notified of a final determination pursuant to subparagraph (d)(2)(B) of section 17b-179(a) -4 of the Regulations of Connecticut State Agencies.
(B) Determination
BCSE shall not undertake to establish paternity or establish, modify, or enforce a child or medical support order for any client who is determined exempt from cooperation requirements pursuant to subdivision (c)(1) of section 17b-179(a) -4 of the Regulations of Connecticut State Agencies.
(b)
Non-assistance cases
In non-assistance cases, BCSE shall:
(1) provide an application for IV-D services to any individual who requests the application or any IV-D service
(A) on the day of the request if the request is made in person or
(B) within 5 working days if the request is in writing or by telephone;
(2) provide with each application information describing available services, the individual's rights and responsibilities, and the state's fees, cost recovery, and distribution policies;
(3) accept a completed application as filed on the day it and the application fee are received; and
(4) within 20 calendar days of the filing of an application, based on an assessment of the case to determine necessary action:
(A) open a IV-D case by establishing a case record;
(B) solicit necessary and relevant information from the applicant and other relevant sources and initiate verification of information, if appropriate; and
(C) if there is inadequate location information to proceed with the case, request additional information from the applicant or refer the case to the SPLS for further location attempts.
(c)
Continuation of services
Upon receiving notice from the department that a final determination to discontinue an assistance or Medicaid case has been made, BCSE shall:
(1) continue to provide all appropriate IV-D services without an application or application fee, provided the IV-D case has not been closed;
(2) redirect all future current support collections to the family;
(3) determine the amount of any IV-D collections which must be refunded to the custodial party;
(4) transfer to the custodial party's non-assistance accounts any assigned support amounts which exceed the amount of unreimbursed assistance paid to the family; and
(5) mail a notice to the custodial party informing him or her of the available child support services and his or her rights with respect thereto, any applicable fees, how any support collections will be distributed, and that all appropriate IV-D services will continue to be provided unless the custodial party requests case closure in accordance with section 17b-179(m) -12 of the Regulations of Connecticut State Agencies.
Notes
Conn. Agencies Regs. §
17b-179(m)-1
Effective July 31, 1995; Amended June 8, 1998; Amended July 10, 2000
