26 Del. Admin. Code § 3001-5.0 - Billing and Metering

5.1 Billing Options.

5.1.1 Each Customer in Delmarva's service territory has the right to choose to receive separate bills from Delmarva and from its Electric Supplier (if the Electric Supplier provides a separate billing), or to receive a combined bill from either Delmarva or its Electric Supplier (if the Electric Supplier provides a consolidated billing option), for Electric Supply, Transmission, Distribution, Ancillary and other Services, consistent with these Regulations. If the Customer does not elect a billing option, Delmarva will be responsible for billing the Customer for Electric Supply, Transmission, Distribution, Ancillary and other Services, regardless of the Electric Supplier.

5.1.2 In the DEC's service territory, the Cooperative will bill each Customer for Electric Supply, Transmission, Distribution, Ancillary and other Services, regardless of the Customer's Electric Supplier.

5.2 Bill Contents. The bill should be easy to understand, be in clear and plain language and must contain the following information:

5.2.1 The name, address, and toll-free telephone number of the Electric Supplier;

5.2.2 If different from the Electric Supplier, the name, address and toll-free telephone number of the EDC;

5.2.3 The due date for payment;

5.2.4 If applicable, an itemized list of each service or product billed for the current billing period including charges for the public purpose programs and a competitive transition charge (if applicable) or other agreed to charges;

5.2.5 Electricity consumption including whether the consumption was based on actual recorded usage or estimated usage;

5.2.6 The actual cents per kWh (or the appropriate block charges or other pricing mechanism) charged to the Customer for the Customer's actual usage (or estimated usage) of electricity for the current billing period;

5.2.7 The total charge for each service or product;

5.2.8 The amount of payment or other credit applied to Customer's outstanding balance during the billing period;

5.2.9 The amount still owed by the Customer from the previous billing period;

5.2.10 Appropriate taxes and fees;

5.2.11 Definitions of material terms used in the bill; and

5.2.12 If applicable, late fees as defined in the Contract. Late fees must be clearly identified as such; and

5.2.13 The Commission shall have the authority to determine whether the Price to Compare shall appear on Customers' bills and, if so, which Customers and the manner in which the Price to Compare is calculated. Until such a determination is rendered in a subsequent proceeding, the Price to Compare shall continue to appear on bills as it does at the time of the effective date of these Regulations.

5.3 Metering.

5.3.1 Delmarva will continue to own all meters and perform all meter reading functions. The Commission can permit others to provide some or all of the metering functions on a competitive basis.

5.3.2 The Cooperative will continue to own and operate all meters and perform meter reading functions.

Notes

26 Del. Admin. Code § 3001-5.0

20 DE Reg. 827 (4/1/2017) (Final)