Ga. Comp. R. & Regs. R. 515-12-1-.17 - Quality of Service - General

(1) Each telephone utility shall provide telecommunication service to the public in its service area in accordance with its tariffs on file with the Commission.

(2) Each telephone utility shall employ prudent management and engineering practices, including employing reliable procedures for forecasting future demand for service, and conducting studies and maintaining records to the end that reasonable margins of facilities and adequate personnel are available with the objective that service will meet the quality described herein.

(3) Each telephone utility shall make traffic studies and maintain records as required to determine that sufficient equipment and an adequate operating force are provided at all times including the average busy hour, busy season.

(4) Each telephone utility shall adhere to the standards as prescribed by the Commission, but the normal operating procedures and practices, as presented by the Commission and directed by the utility, are not intended to govern the implementation or execution of such procedures and practices in individual instances. The execution or non-execution of such procedures and practices in individual instances is not indicative of whether the utility has provided adequate service to a particular subscriber or group of subscribers.

Notes

Ga. Comp. R. & Regs. R. 515-12-1-.17

1965, p. 283, 1973, pp. 677 to 681, 1975, Sec. 2, p. 406. O.C.G.A. §§ 46-2-20, 46-2-21, 46-2-24, 46-2-30.

Original Rule entitled "Quality of Service - General" adopted. F. Dec. 29, 1975; eff. Jan. 1, 1976, as specified by Ga. L. 1975, p. 411. Amended: F. Jan. 26, 2022; eff. Feb. 15, 2022.