Ill. Admin. Code tit. 89, § 146.260 - Grievance Procedure

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a) An SLF shall establish a grievance procedure for reviewing grievances registered by, or on behalf of, residents. Each resident shall be informed that a grievance procedure exists.

b) Records shall be maintained and made available to the Department on all written grievances and the SLF's response to and disposition of each grievance.

Notes

Ill. Admin. Code tit. 89, § 146.260

Amended at 29 Ill. Reg. 4360, effective March 7, 2005

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