170 IAC 7-6-5 - Relinquishment of service by a LEC
Authority: IC 8-1
Affected: IC 8-1
Sec. 5.
A LEC that intends to cease providing services in all or part of its operating area or relinquish some or all of its Indiana certificate of territorial authority shall provide the following:
(1) Written notice to the commission, the
utility consumer counselor, and any LEC from which it purchases services for
resale, unbundled network elements, or with whose network the LEC that is
ceasing operations or relinquishing authority is interconnected, sent at least
sixty (60) calendar days before the date of cessation of operations or
relinquishment. The notice to the commission shall include a customer list,
which shall be deemed confidential on a preliminary basis by the commission. If
the LEC that is ceasing operations or relinquishing authority is a provider of
last resort, the notice to the commission must be provided on the form
prescribed by the commission.
(2)
At least sixty (60) calendar days before the date of cessation of operations or
relinquishment, a notice to affected customers, which must include the
following:
(A) A statement that the customer
must contact the communications service provider of his or her choice for new
service.
(B) The last date of
guaranteed service by the LEC.
(C)
The address and toll free number of the:
(i)
commission; and
(ii) utility
consumer counselor.
(D)
A statement notifying the customer that if the customer fails to choose a new
communications service provider on or before the date of cessation of
operations or relinquishment, the customer will be without telephone
service.
(E) At least one (1) toll
free customer service telephone number maintained by the LEC that is ceasing
operations or relinquishing authority to facilitate the:
(i) continuation of service; and
(ii) transition of customers to other
providers;
if the LEC that is ceasing operations or relinquishing authority is a provider of last resort.
Notes
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