Iowa Admin. Code r. 199-21.20 - Incident reports regarding storm water drainage service
(1)
Notification. A utility shall notify the commission about any
incident involving:
a. A non-storm water
discharge from the storm water drainage system;
b. A flood event affecting the storm water
drainage system;
c. A cyberattack
affecting the well-being of the utility, its customers, or the environment;
or
d. Any event that causes serious
adverse impact on the health of people or the environment or interrupts service
to the customer.
(2)
Information required. The utility shall notify the commission
immediately, or as soon as practical, of any reportable incident by emailing
the duty officer at dutyofficer@iuc.iowa.govor, when
email is not available, by calling the commission duty officer at
(515)745-2332. The person sending the email shall leave the telephone number of
a person who can provide the following information:
a. The name of the utility, the name and
telephone number of the person making the report, and the name and telephone
number of a contact person knowledgeable about the incident.
b. The location of the incident.
c. The time of the incident.
d. The number of deaths or personal injuries
and the extent of those injuries, if any.
e. The number of services
interrupted.
f. A summary of the
significant information available to the utility regarding the likely cause of
the incident and the estimated extent of damage.
(3)
Normal service restored.
The utility shall notify the commission when the incident has ended and normal
storm water drainage service has been restored.
Notes
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