Iowa Admin. Code r. 199-37.6 - Complaints
All complaints concerning the equipment distribution program will be resolved pursuant to the following:
(1) The program administrator will make
determinations concerning matters such as eligibility, type of equipment for
particular applicants, or reimbursement of vendors.
(2) The program administrator, after
requiring interested persons to state verbally or in writing any complaint or
dispute arising under the equipment distribution program, shall attempt to
settle the matter informally within 45 days.
(3) Should the informal dispute resolution
process fail, the complainant may submit the complaint to the commission for
processing by the commission's equipment distribution program project manager
as provided in 199-Chapter 6. The project manager will provide a copy of the
complaint to the program administrator and the consumer advocate. The project
manager will issue a proposed resolution that describes the facts involved in
the dispute, clearly states the proposed resolution, and gives notice that any
interested person dissatisfied with the proposed resolution has 14 days after
the proposed resolution is issued to file a written request for formal
complaint proceedings before the commission.
(4) If no timely request for formal complaint
proceedings is filed, the proposed resolution shall be deemed binding on all
interested persons served with the proposed resolution.
(5) The commission will process requests for
formal complaint proceedings as provided in rule 199-6.5 (476).
Notes
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