Iowa Admin. Code r. 481-58.41 - Residents' rights
Each resident shall be encouraged and assisted throughout the resident's period of stay, to exercise rights as a resident and as a citizen and may voice grievances and recommend changes in policies and services to administrative staff or to outside representatives of the resident's choice, free from interference, coercion, discrimination, or reprisal. (II)
(1) The facility shall provide ongoing
opportunities for residents to be aware of and to exercise their rights as
residents. Residents shall be kept informed of issues or pending decisions of
the facility that affect them and their views shall be solicited prior to
action. (II)
(2) The facility shall
implement a written procedure for registering and resolving grievances and
recommendations by residents or their responsible party. The procedure shall
ensure protection of the resident from any form of reprisal or intimidation.
The written procedure shall include:
a.
Designation of an employee responsible for handling grievances and
recommendations. (II)
b. A method
of investigating and assessing the validity of a grievance or recommendation.
(II)
c. Methods of resolving
grievances. (II)
d. Methods of
recording grievances and actions taken. (II)
(3) The facility shall post in a prominent
area the name, telephone number, and address of the ombudsman, survey agency,
local law enforcement agency, and resident advocate committee members and the
text of Iowa Code section
135C.46
to provide to residents a further course of redress. (II)
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.