Section
1.
(1) In accordance with the
requirements of the Rehabilitation Act, 29 U.S.C.
794, and the Americans with
Disabilities Act, 42 U.S.C.
12132, the KCDHH Interpreter Referral Services
Program shall coordinate with a state agency to provide services if:
(a) A deaf or hard of hearing individual
requires access to services provided by a state agency;
(b) A state agency authorizes services for an
employee who is deaf or hard of hearing;
(c) Required under a provision of the
Rehabilitation Act or Americans with Disabilities Act; or
(d) Necessary for a state agency to provide
accessibility to a public event, as defined by the Rehabilitation Act or
Americans with Disabilities Act.
(2) A request for services shall include the
following information:
(a) Date and time of
event to be interpreted or captioned;
(b) Expected length of the interpreted or
captioned event;
(c) Deaf or hard
of hearing consumer and state agency names;
(d) Consumer communication preference, if
known;
(e) Assignment
location;
(f) Type of event to be
interpreted or captioned, i.e. one-to-one situation, small group meeting, or
platform presentation, etc;
(g)
On-site contact person and phone number;
(h) A request for a specific interpreter or
captioner; and
(i) Pertinent
billing information including:
1. Purchase
order or interaccount number;
2.
Authorizing agency contact person; and
3. Billing address and phone
number;
(j) Other
information that would be beneficial to the interpreter or captioner,
including:
1. Directions to the event
location;
2. Notice of special
needs, including a tactile or oral interpreting request, a deaf interpreter,
specialized vocabulary, or set up needs for captioning; and
3. Specific non-traditional attire
requirements, if appropriate.
(3) An agency shall submit an interpreting or
captioning services request by doing one (1) of the following:
(a) Telephoning or emailing the staff of the
KCDHH Interpreter Referral Services Program;
(c) Videophone.
(4) A request for interpreting or
captioning services shall be considered a binding agreement, in accordance with
KRS Chapter 45A, between the requesting agency and the KCDHH Interpreter
Referral Services Program, with the terms and conditions as outlined in this
administrative regulation.
(5)
Unless an emergency or other unforeseen circumstance arises preventing advance
notice, an agency shall submit an interpreting or captioning request at least
two (2) weeks prior to the assignment date. If an emergency or unforeseen
circumstance occurs, KCDHH shall attempt to fill the request.
(6) Upon receiving a request for an
interpreting or captioning assignment, the Interpreter Referral Services
Program staff shall first attempt to schedule an assigned interpreter or
captioner for the event, if one (1) is available and qualified. If there are no
assigned interpreters or captioners available, staff shall then attempt to
schedule a staff interpreter or another captioner.
(7) If a specific interpreter or captioner is
requested by an agency or consumer, the Interpreter Referral Services Program
shall attempt to provide the requested person. However, the program shall not
guarantee that a specific request will be honored.
(8) The KCDHH recognizes that the demand for
interpreting services exceeds the existing supply of staff and certified
interpreters; therefore, the KCDHH shall hire and assign an interpreter or
captioner based on the following criteria:
(a)
Current and valid interpreter certification awarded by a nationally recognized
organization, as outlined in
735 KAR 2:030;
(b) Meeting interpreter licensure
requirements as outlined in KRS 309.300 to 309.319;
(c) Years of experience and references for
captioners;
(d) Consumer preference
is honored whenever possible; and
(e). Having no financial or personal conflict
of interest, as defined by KRS Chapter 45A.
(9) The KCDHH Interpreter Referral Services
Program staff shall notify the state agency of the name of the assigned
interpreter or captioner.
(10) Due
to the high demand for interpreting and captioning services and for specialized
skills, the Interpreter Referral Services Program shall reserve the right to
reassign an interpreter or captioner, as appropriate, based on skill level,
qualifications or regional location if fiscal constraints are evident. If an
assigned interpreter or captioner is reassigned, the Interpreter Referral
Services Program staff shall notify the state agency of the name of the
replacement assigned interpreter or captioner.
(11) The Interpreter Referral Services
Program staff shall notify the assigned interpreter or captioner of the details
of the assignment, including any communication preferences, special
terminology, the date, the time, and the location prior to the actual date of
the assignment.
(12) The
interpreter or captioner shall inform the Interpreter Referral Services Program
staff of any changes to the interpreter's or captioner's ability to keep the
assignment.
(13) The Interpreter
Referral Services Program is not responsible for fees associated with the
assignment; however, interpreters or captioners are encouraged to notify the
requesting agency of their fees prior to accepting the assignment.
(14) A client or consumer may refuse the
services of an interpreter or captioner and request a replacement. If a
replacement is requested, Interpreter Referral Services Program staff shall try
to fill the request if possible. However, the Interpreter Referral Services
Program shall not guarantee a replacement.
(15) The interpreter or captioner assigned to
the event, and the requesting agency, shall notify the Interpreter Referral
Services Program staff of any changes related to the assignment as soon as
possible.
(16) The KCDHH
Interpreter Referral Services Program does not guarantee that all interpreting
or captioning requests will be filled. All requests are subject to:
(a) Prior-approval by the KCDHH Executive
Director; or
(b) The availability
of the appropriate interpreter(s) or captioner.