14-118 C.M.R. ch. 5, § 14 - Administrative Management

14.1 Lines of Authority. The agency shall maintain policies and procedures governing the application of the lines of authority, as described in the table of organization. This shall include, but not necessarily be limited to:

14.1.1 the passing of responsibility for oversight and supervision from work shift to work shift, or from service delivery site to service delivery site, as appropriate;

14.1.2 the passing of responsibility for oversight and supervision of programs, services, facilities or other discrete service elements, in the temporary absence of the primary supervisor or manager;

14.1.3 the passing of responsibility for oversight and supervision of the agency as a whole, in the temporary absence of the Chief Administrative Officer.

14.2 Management of Programs, Services, Facilities or Other Management Divisions. The agency shall maintain policies and procedures governing the selection, supervision and oversight of managers of each discrete program, service, facility or other management division. These shall include, but not necessarily be limited to

14.2.1 the selection criteria used to name a manager of each program, service, facility or other management divisions;

14.2.2 the supervisory chain of command within which the manager of each program, service, facility or other management division is provided oversight, supervision and guidance;

14.2.3 the supervisory chain of command for every position within each program, service, facility or other management division, reporting to the manager.

14.3 Evaluations of performance. The agency shall maintain policies and procedures governing the routine, periodic, formal evaluation of the performance of employees. Such policies shall include, but not be limited to:

14.3.1 procedures for employee evaluations;

14.3.2 the development and implementation of individualized performance improvement and training plans;

14.3.3 frequency of evaluations, which shall be completed no less frequently than at the conclusion of the first six months of employment, and annually thereafter, whether full or part time;

14.3.4 documentation of evaluations;

14.3.5 provision of copies of evaluations to employees.

14.4 Discipline. The agency shall maintain policies and procedures governing employee discipline.

14.4.1 Such policies shall include, but not be limited to:

14.4.1.1 the circumstances under which discipline may be administered;

14.4.1.2 the range of interventions or penalties permitted;

14.4.1.3 the circumstances under which particular penalties are required or permitted;

14.4.1.4 procedures for employees' appeal of discipline;

14.4.1.5 documentation of disciplinary actions and results of appeals.

14.4.2 Policies for employee behavior that are subject to discipline shall include, but not necessarily be limited to:

14.4.2.1 the penalties for client abuse, mistreatment, neglect or exploitation;

14.4.2.2 the penalties for violation of client rights;

14.4.2.3 the penalties for violation of rules of confidentiality, including those specific to the services being provided;

14.4.2.4 the penalties for workplace use or possession of illicit substances, alcohol or firearms;

14.4.2.5 the penalties for working under the influence of illicit substances or alcohol;

14.4.2.5.1 There shall be a policy and procedure for appropriate employee assistance intervention when the employee is self-reporting a substance abuse problem.

14.4.2.6 how the agency will address allegations of illicit substance use or abuse of alcohol by an employee;

14.4.2.7 the penalties for falsification of any documents related to hiring or retaining of employees, whether for self or on behalf of others;

14.4.2.8 the penalties for violation of personnel laws (including but not necessarily limited to EEO and ADA) and agency personnel policies.

14.5 Employee Grievances. The agency shall maintain policies and procedures governing the filing, processing, and resolution of grievances brought by employees as a result of management practices.

Notes

14-118 C.M.R. ch. 5, § 14