14-191 C.M.R. ch. 8, § 4 - Quality Assurance

A. Accreditation surveys and state sponsored agency reviews shall be used as a too] for assuring improvements in service quality throughout the period that the agency is authorized to receive funding.

B. The Plan for Improvement shall be a major focus of the quality assurance effort undertaken by the agency, and monitored by funding Bureau(s).

C. The PFI shall be sent to representatives of the funding Bureau(s) for the purposes of monitoring, quality assurance, and resource development.

D. Progress and the agency's efforts to take positive, corrective action shall be monitored by funding Bureau representatives.

E. An agency shall retain its authorized status provided that it continues to demonstrate substantial effort and progress toward meeting the objectives that are specified in the Plan for Improvement.

F. The funding Bureaus shell encourage - at the most immediate administrative level within each Bureau's quality assurance system - an informal process to identify, discuss and resolve issues of mutual concern to the Bureau and an agency.

Notes

14-191 C.M.R. ch. 8, § 4