26-239 C.M.R. ch. 106, § 5 - MANUFACTURER'S RESPONSE TO ARBITRATION REQUEST
Within 14 days of receiving a copy of the consumer's request for arbitration, the manufacturer shall mail to the consumer, the arbitrator, and the Attorney General a specific response to the facts and issues raised in the consumer's request for arbitration form. This response shall provide a detailed defense to the consumer's claims and shall list the witnesses and documents, if any, the manufacturer at that time expects to present at the hearing. This response shall also document all warranty repair work by the manufacturer or its authorized dealers. The Attorney General will provide a form that the manufacturer shall use in making this response.
If the manufacturer fails to properly complete this response from the consumer may complain to the Attorney General and the manufacturer can be required to supplement its response.
Notes
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