Md. Code Regs. 10.07.07.08 - Administration
A. Contractual
Arrangements. The regulations of this chapter do not preclude a nursing
referral service agency from operating with independent contractors.
B. Agency Referrals. An agency shall:
(1) Develop and implement policies and
procedures to screen licensed or certified health professionals and care
providers that include the following:
(a) A
State criminal history records check or a private agency background check in
accordance with Health-General Article, ยง 19-4 B-03(c), Annotated Code of
Maryland;
(b) Verification of
current professional licensure or certification under the Health Occupations
Article, Annotated Code of Maryland;
(c) A basic health screening including
tuberculosis screening;
(d)
Verification of references;
(e)
Verification of employment history;
(f) Completion of I-9 forms; and
(g) An in-person interview of a licensed or
certified health professional and care provider before any referral of the
individual is made to a client; and
(2) Disclose to the client or the client's
representative whether or not the agency has made a determination that the
referral is appropriate to the needs of a client and is in compliance with
applicable titles of Health Occupations Article, Annotated Code of
Maryland.
C. Complaint
Process.
(1) An agency shall institute an
internal client complaint investigation process that includes:
(a) Notice to the client or the client's
representative of the complaint process; and
(b) Protocols to investigate
complaints.
(2) An
agency shall provide notice to clients of the Department's complaint hotline
number for complaints about services provided by an individual that is referred
by the agency.
D. Client
Participation. An agency shall allow clients to accept or reject, at their
discretion, any licensed or certified health professional or care provider that
is referred by the agency.
Notes
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