Md. Code Regs. 20.59.07.09 - Customer Disclosure

A. Price Information.

(1) A supplier's price for service shall include, but not be limited to, all fixed and variable components.

(2) When noncommodity products are provided with the commodity under supplier-consolidated billing, the supplier shall:

(a) List the commodity price for energy service separately from other products if the commodity is sold separately from the other products;

(b) List the total charges for all products and services as the price of the commodity if the supplier does not permit a customer to purchase the gas product without purchasing the other products or services;

(c) Provide the approximate commodity and noncommodity portions of the price upon the customer's request; and

(d) Disclose, if the commodity product has a one-time up-front cost, the price of a commodity product over a 12-month period with 1/12 of the cost being attributed to a single month for the purposes of comparing to the supplier price comparison information in the utility service territory.

(3) When a gas supplier compares the supplier's price to the price a customer would pay for utility gas commodity service, the gas commodity service price is the sales service price offered in the gas utility territory where the supplier's service is to be provided.

B. Notice of Enrollment.

(1) A gas supplier shall provide notice of enrollment of a customer to a utility in a format consistent with the Commission-accepted gas utility supplier coordination agreement or tariff, as applicable.

(2) Supplier and Utility Notice of Enrollment to Customer.

(a) A supplier and the utility shall provide written notice of enrollment to a customer entering into an agreement with the supplier on the next business day following the supplier's receipt of the utility's enrollment response.

(b) A supplier offering supplier-consolidated billing services shall include the following information in its notice of enrollment to a customer under this subsection:

(i) An explanation of each payment method a customer may use to pay the gas supplier;

(ii) The information necessary for the customer to submit payment to the supplier; and

(iii) A statement that the customer's previous billing providers may continue to bill the customer for unpaid charges.

(c) In the notice provided to a customer as required under this subsection or, if provided for a customer switching away from supplier-consolidated billing, the utility shall indicate:

(i) The entity that will send the bill; and

(ii) The customer's previous bill providers may still bill the customer for unpaid charges up through the date of enrollment.

(3) Notice of enrollment under §B(1) of this regulation shall include the following:

(a) Customer name;

(b) Customer service address;

(c) Billing name;

(d) Billing address;

(e) Utility name;

(f) Utility account number;

(g) Supplier name;

(h) Supplier identifier;

(i) Commodity provided;

(j) Effective date of the enrollment; and

(k) Whether the customer will receive supplier-consolidated billing service.

Notes

Md. Code Regs. 20.59.07.09

Regulations .09 adopted as an emergency provision effective July 16, 2009 (36:17 Md. R. 1311); adopted permanently effective October 5, 2009 (36:20 Md. R. 1532); amended effective 43:5 Md. R. 387, eff.3/14/2016; amended effective 49:5 Md. R.367, eff. 3/7/2022