205 CMR 6.16 - Complaints Pertaining to Pari-mutuel Operations
(1) When a patron makes a complaint regarding
the pari-mutuel department to an association, the association shall immediately
issue a complaint report, setting out:
(a)
the name of the complainant;
(b)
the nature of the complaint;
(c)
the name of the persons, if any, against whom the complaint was made;
(d) the date of the complaint;
(e) the action taken or proposed to be taken,
if any, by the association. (ARCI c. 9 g.p. § P(1))
(2) The association shall submit every
complaint report to the Commission within 48 hours after the complaint was
made. (ARCI c. 9 g.p. § P(2))
Notes
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