Mich. Admin. Code R. 400.4132 - Grievance procedures
Rule 132.
(1) An
agency shall have and follow a written grievance handling procedure for
residents and their families. All of the following apply:
(a) The policy shall be provided to
residents, their families, and referring sources prior to or at
admission.
(b) The policy shall be
explained in a language the resident and his or her family can
understand.
(c) There shall be
written acknowledgement the policy was provided as required in subdivision (a)
of this subrule.
(2) The
procedure shall provide for all of the following:
(a) Safeguarding the legal rights of
residents and their families.
(b)
Addressing matters that relate to compliance with the act, rules promulgated
under the act, and the agency's written policies and procedures regarding
services covered by these rules.
(c) Delineating the method of initiating the
procedure.
(d) Specifying time
frames for decisions.
(3) In a secure juvenile justice facility
that uses room confinement as a behavioral sanction, the procedure shall
provide for all of the following:
(a) Before
the sanction begins, but not later than 24 hours after confinement for
misconduct, an opportunity for the resident to be heard by a trained impartial
fact finder designated by the chief administrator, has no personal knowledge of
the incident, and has the authority to release the resident from
confinement.
(b) Staff assistance
in preparing and presenting his or her grievance or defense.
(c) A meaningful process of appeal.
(4) An agency shall provide a
grievant with a written copy of the grievance resolution.
Notes
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