Mich. Admin. Code R. 460.159 - Default of settlement agreement procedures for residential and small nonresidential customers

Rule 59.

(1) If a residential or small nonresidential customer fails to comply with the terms and conditions of a settlement agreement, the utility may shut off service after notifying the customer in writing, by personal service, or first-class mail of the following information:

(a) That the residential or small nonresidential customer is in default of the settlement agreement.

(b) The nature of the default.

(c) That unless the residential or small nonresidential customer pays in full the amount due within 10 business days of the date of mailing, the utility may shut off service.

(d) The date the utility may shut off service.

(e) That the residential or small nonresidential customer has a right to do either of the following:

(i) Request a hearing before a hearing officer selected from a list on file with the commission, but only if the customer alleges that the utility has failed or refused to follow the terms of the settlement agreement.

(ii) File a formal hearing request pursuant to the commission's rules of practice and procedure in R 792.10101 to R 792.11903.

(f) The address and telephone number where the residential or small nonresidential customer may file the request for a hearing with the utility or the commission.

(2) If the residential or small nonresidential customer and the utility reach a settlement agreement following a notice of shutoff, the failure of the residential or small nonresidential customer to abide by the terms of the settlement agreement during the first 60 days of the agreement constitutes a waiver of the notice required by subrule (1) of this rule. The utility may shut off service after notice as described in R 460.137.

Notes

Mich. Admin. Code R. 460.159

2007 AACS; 2017 MR 22, Eff. 12/11/2017