15 CSR 30-100.005 - Notary Complaint Process
(1) A complaint may be filed by an individual
or by the Notary Commission Unit. All complaints must be-
(A) In writing and signed;
(B) Submitted to the Notary Commission Unit
either by mail to commissions@sos.mo.gov or PO Box 784, Jefferson City, MO
65102;
(C) At a minimum, the
complaint must contain the following information:
1. Circumstances surrounding the situation;
and
2. The notary's name,
commission number (if known), and the county in which the alleged wrong doing
allegedly took place;
(D)
The complaint should include, if known, the names and contact information of
any witnesses or parties; including addresses and telephone number, all
documents related to the transaction; including copies of the notarized
document in question, and any police report filed or investigative information
if referred by another agency, and any contact information for legal
representative;
(E) Upon receipt of
the complaint the Notary Commission Unit will review the matter and determine
if further action is required;
(F)
If further action is required, the Notary Commission Unit will notify the
notary and may request additional information from the notary;
(G) A notary has thirty (30) days from
receipt of such notification from the Notary Commission Unit in which to
respond. Failure to respond shall constitute grounds for suspension of the
notary commission until compliance with the request is met;
(H) The Notary Commission Unit will review
the response from the notary, and if necessary, make follow-up request for
information;
(I) Upon completion of
their review, the Notary Commission Unit will forward the matter to the
Director of Business Services or their designee who will review the matter to
determine appropriate action;
(J)
Upon a decision by the Director of Business Services or their designee, the
complainant and notary shall be notified of the decision made; and
(K) If the action taken by the Director of
Business Services or their designee is to suspend or revoke the notary's
commission, the notary may appeal such decision as outlined under the
rules.
Notes
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