Nev. Admin. Code § 690C.110 - Information required in contract; status report
1. A
service contract must clearly state the procedures for making a claim on the
contract, including, without limitation:
(a) A
toll-free telephone number for claim service.
(b) Procedures for obtaining prior approval
of work if such approval is required by the contract.
(c) If the service contract relates to goods
that are essential to the health and safety of the holder and the repair of
such goods is covered under the terms and conditions of the service contract,
procedures for obtaining emergency service on such goods outside of normal
business hours, including, without limitation, a statement which provides that
if the emergency involves the loss of heating or cooling, loss of plumbing or
substantial loss of electrical service and the emergency renders a dwelling
unfit for a person to live in because of defects that immediately endanger the
health and safety of the occupants of the dwelling:
(1) Repairs will commence within 24 hours
after the report of the claim and will be completed as soon as reasonably
practicable thereafter; and
(2) If
the provider determines that repairs cannot practicably be completed within 3
calendar days after the report of the claim, the provider will provide a status
report to the holder and to the Commissioner as described in subsection
2.
(d) A statement that
if the holder is not satisfied with the manner in which the provider is
handling the claim on the contract, the holder may contact the Commissioner by
use of the toll-free telephone number of the Division. The statement must
include the current toll-free telephone number of the Division which can be
obtained from the Internet website of the Division.
2. A status report must:
(a) Be provided to the holder by verifiable
means not later than 3 calendar days after the report of the claim;
(b) Be provided to the Commissioner using the
electronic means prescribed by the Commissioner not later than 3 calendar days
after the report of the claim; and
(c) Include, without limitation:
(1) A list of the required repairs or
services;
(2) The primary reason
causing the required repairs or services to extend beyond the 3-day period set
forth in subparagraph (2) of paragraph (c) of subsection 1, including, without
limitation, the status of any parts required for the repairs or
services;
(3) The current estimated
time to complete the repairs or services; and
(4) Contact information for the holder and
the Commissioner to make additional inquiries concerning any aspect of the
claim and a commitment by the provider to respond to such inquiries not later
than 1 business day after such an inquiry is made.
3. If any preexisting conditions
are excluded from coverage, the service contract must state the basis upon
which service may be denied for such preexisting conditions.
4. As used in this section, "verifiable
means" includes, without limitation, communication given by:
(a) Facsimile transmission;
(b) Electronic mail;
(c) Telephone, if there is an auditable
record of the communication by telephone; or
(d) Any similar mode of communication that is
appropriate given the course of dealing between the provider and the
holder.
Notes
NRS 679B.130, 690C.300
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