Nev. Admin. Code § 704.4151 - Furnishing local service to customer who fails to pay disputed toll charges and files complaint; action upon resolution of complaint

1. If a customer fails to pay disputed toll charges and files a complaint with the Division, the utility shall continue to furnish local service to the customer pending resolution of the dispute if the customer brings current all outstanding charges for local service. If toll restriction is available from the utility, the customer shall pay the rates and charges for toll restriction set forth in the tariff of the utility.

2. If the Commission resolves the complaint in favor of the customer, the utility shall reimburse the customer for:

(a) Any disputed charges which the customer paid to the utility and which are resolved by the complaint;

(b) Any rates and charges for toll restriction which the customer paid to the utility and which are related to the complaint; and

(c) Any other amounts which the customer paid to the utility and which are related to the complaint.

3. If the Commission resolves the complaint against the customer, the customer shall pay toll charges that the customer owes to the utility, and the utility shall transfer toll charges to the appropriate telecommunication provider that provided toll service to the customer.

Notes

Nev. Admin. Code § 704.4151

Added to NAC by Pub. Service Comm'n, eff. 1-5-89; A 10-25-95; A by Pub. Utilities Comm'n by R059-02, 2-17-2005; R136-07, 1-30-2008

NRS 703.025, 704.210