N.J. Admin. Code § 14:1-5.13 - Informal complaint in lieu of petition
(a) In lieu
of filing a petition, an informal complaint may be made by letter, email,
electronic filing, or telephone.
(b) Matters thus presented may be taken up by
the Board or its staff with the parties affected by correspondence or
otherwise, in an endeavor to bring about an adjustment of the subject matter of
the complaint without formal hearing order.
(c) While no form of informal complaint is
prescribed, to be considered by the Board, such informal complaint must state
the name and address of the complainant and the party complained of, as well as
the essential facts upon which the complaint is based, including the dates of
acts or omissions complained of and the desired outcome.
(d) Informal complaints are usually assigned
to the Board's appropriate operating division which deals with the subject
matter involved, or to the Board's Division of Customer Assistance. The
appropriate division then brings the matter to the attention of the regulated
entity and directs the latter to submit information deemed to be pertinent as
well as a statement of its position.
(e) Following a study and review of the
complainant's and regulated entity's positions and supporting data and after
such informal conferences as may be held, an attempt is made to effect an
amicable adjustment of the dispute.
(f) Depending upon the type of informal
complaint initiated, Board staff shall telephone, e-mail or send a letter to
the complainant, and shall e-mail or send a letter to the regulated entity
reflecting the results, if any, of the processing of the informal
complaint.
(g) Informal complaints
shall be without prejudice to the right of any party to file a petition or of
the Board to institute a formal proceeding.
(h) While informal complaints are recommended
wherever practicable as a method designed for amicable adjustment of disputes,
no mandatory or prohibitory order will be issued on an informal
complaint.
(i) A party desiring a
decision or order of the Board must file a petition in accordance with
N.J.A.C.
14:1-4, 5 and 6. Also see
14:1-1.5(a).
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.