N.J. Admin. Code § 14:10-11.3 - Solicitation of authorization to change TSPs

(a) All solicitations by a TSP for a customer's authorization to terminate that customer's existing primary TSP and to transfer said customer to a new primary TSP shall include a clear and conspicuous statement of the following:

1. The identity of the soliciting TSP;

2. That the solicitation seeks the customer's authorization to switch the customer's TSP from the customer's existing primary TSP to the soliciting TSP;

3. The types of services that will be affected by the switch; for example, local, regional, and/or long distance;

4. The soliciting TSP's current complete rates, fees, terms and conditions; and

5. All information that the soliciting TSP will require from the customer in order to assume accurate billing for the particular services involved in the switch.

(b) When soliciting a customer's authorization to switch TSPs, a reseller shall not disclose the identity of the TSP whose telecommunications service is being resold, unless the information is provided in a truthful, non-misleading manner in accordance with this subchapter. The reseller shall identify itself as a reseller, disclose that it is not the customer's primary TSP, and advise the customer that accepting the reseller's offer will change the customer's primary TSP.

(c) The act of any person, as defined at 14:3-1.1, acting as an agent or representative on behalf of a TSP, within the parameters of the working agreement set forth by the TSP, shall be deemed the act of the TSP.

Notes

N.J. Admin. Code § 14:10-11.3

Recodified from N.J.A.C. 14:10-11.2 and amended by R.2007 d.276, effective 9/17/2007.
See: 38 N.J.R. 3250(a), 39 N.J.R. 3953(a).
Section was "Solicitation of customer's authorization for service termination and transfer". Rewrote the section.
Former N.J.A.C. 14:10-11.3, Verification of change orders for telecommunications service providers, was repealed in part and recodified in part to N.J.A.C. 14:10-11.5 and 11.6.
Administrative correction.
See: 39 N.J.R. 4201(b).
Amended by R.2008 d.304, effective 10/20/2008.
See: 39 N.J.R. 3880(a), 39 N.J.R. 5058(a), 40 N.J.R. 6211(a).
Added (c).