N.J. Admin. Code § 14:10-11.7 - Requirements for the executing TSP

(a) A TSP that receives a primary TSP change order that has been solicited and verified in compliance with this subchapter shall execute the requested TSP change as soon as possible, and in no case later than three business days after a change order for toll services is submitted, whether intraLATA or interLATA; and no later than 30 business days after a change order for local exchange service is submitted.

(b) An executing TSP is not responsible for verifying whether or not a switch is authorized. The executing TSP merely performs the switch in accordance with (a) above after receiving a change order from the submitting TSP.

(c) The 30-day deadline set forth in (a) above for executing local exchange service change orders may be extended for good cause by Board staff. The extension shall last for 30 days, unless a different time period is agreed to by the customer and the TSPs involved in the switch; or if a different time period is required by Federal law or rule.

(d) The 30-day deadline set forth in (c) above for local exchange service may also be shortened by order of the Board pursuant to 56:8-88.

(e) When an authorized change of a TSP is made, the acquiring TSP shall notify the customer of the change within 30 days of submitting the primary TSP change order to the executing carrier that serves the customers.

(f) The notice required under (e) above shall be separate from the acquiring TSP's billing statement and shall clearly and conspicuously include at least the following information:

1. That the information is being sent to confirm a primary telecommunications service provider change order, and to confirm the type of service being changed, that is, local, intraLATA or interLATA services;

2. The name of the customer's former telecommunications service provider, if that information is known to the acquiring TSP;

3. The name of the acquiring telecommunications service provider, with telephone number and address;

4. A description of any and all terms, conditions or charges that the customer will pay for the change and for service from the new TSP; and

5. The telephone number and address of both the Board of Public Utilities Division of Customer Assistance, at 44 South Clinton Avenue, 9th Floor, PO Box 350, Trenton, New Jersey 08625-0350, 1 (800) 624-0241; and the Division of Consumer Affairs Consumer Service Center, at 124 Halsey Street 7th Fl, PO Box 45027, Newark, New Jersey 07102 (973) 504-6200.

(g) The submitting TSP shall make available to any customer, upon written or verbal request, for the period records are maintained, the TSP's verification of that customer's TSP change order.

Notes

N.J. Admin. Code § 14:10-11.7

Amended by R.2001 d.307, effective 9/4/2001.
See: 33 N.J.R. 1500(a), 33 N.J.R. 3043(a).
In (b), inserted the fourth sentence.
Recodified from N.J.A.C. 14:10-11.4 and amended by R.2007 d.276, effective 9/17/2007.
See: 38 N.J.R. 3250(a), 39 N.J.R. 3953(a).
Section was "TSP change order procedures". Rewrote the section.
Former N.J.A.C. 14:10-11.7, Investigations, repealed.
Amended by R.2008 d.304, effective 10/20/2008.
See: 39 N.J.R. 3880(a), 39 N.J.R. 5058(a), 40 N.J.R. 6211(a).
In (b), substituted "accordance with (a) above" for "a timely manner"; and in (g), deleted the former last sentence.
Administrative change.
See: 43 N.J.R. 1896(a).