N.J. Admin. Code § 14:4-2.6 - LDC notice to customer of a change order
(a) When an LDC
receives a change order from a TPS to switch a customer's energy supplier, the
LDC shall notify the subject customer of the change order.
(b) The notice required in (a) above shall be
sent in writing, within one business day after the LDC receives or prepares the
change order. The Board may modify this time frame for a particular LDC, in
special cases and for good cause shown, by Board order.
(c) The notice required in (a) above shall
notify the customer of his or her choice of supplier and, for a residential
customer, that the customer will have a minimum of seven calendar days from the
date of the confirmation notice to contact his or her LDC and rescind the TPS
selection.
(d) When an LDC receives
a change order from a TPS to switch a customer's energy supplier as part of a
government energy aggregation program that is established pursuant to N.J.A.C.
14:4-6, the notice required in (a) above shall:
1. Comply with (b) and (c) above;
and
2. Specifically notify the
subject customer that the switch is being made pursuant to a government energy
aggregation program that has been established by the local township,
municipality, or county, or, if the LDC has not yet implemented a method of
identifying its customers who are being served by a TPS as part of a government
energy aggregation program pursuant to
N.J.A.C.
14:4-6.4(k)2, include a
statement that the switch may have been made pursuant to a government energy
aggregation program that has been established by the local township,
municipality, or county.
(e) If an LDC receives a complaint from a
customer about a pending or processed change order, the LDC shall immediately
inform the customer that he or she may contact the TPS for dispute resolution,
or may contact Board staff to file a customer complaint. Upon receiving the
complaint, Board staff will conduct an investigation.
(f) The LDC shall execute all TPS change
orders that comply with this subchapter and all requests from customers to
switch from a TPS to the LDC without unreasonable delay to meet the timeframes
described in this subsection, or, when deemed reasonable to do so by the LDC,
to result in a switch that occurs sooner than would be required under the
following timeframes.
1. An electric public
utility shall switch a customer's electric supplier on the current month's
scheduled meter reading date when the electric public utility has received one
of the following requests at least 13 days prior to the current month's
scheduled meter reading date:
i. An
electronic enrollment or drop request from an electric power supplier;
or
ii. A request directly from a
customer to switch from an electric power supplier to basic generation
service.
2. A gas public
utility shall switch a firm customer's gas supplier on the current month's
scheduled meter reading date when the gas public utility has received one of
the following requests on or before the 10th calendar day of the prior month:
i. An electronic enrollment or drop request
from a gas supplier; or
ii. A
request directly from a customer to switch from a gas supplier to basic gas
supply service.
3. Gas
public utilities and electric public utilities shall schedule meter reading
dates at least once a month for the purpose of enabling customers to switch
suppliers.
4. The provisions in (f)
1 through 3 above shall apply to all customer enrollment or drop requests that
are received by an LDC on or after January 17, 2018.
Notes
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