N.Y. Comp. Codes R. & Regs. Tit. 7 § 723.4 - Employee assisted calls
(a)
Procedure.
(1) Placing call. All employee
assisted telephone calls will be placed and verified by the employee (usually a
correction officer) assigned to monitor the inmate telephone call.
(2) Completing call. Once the employee has
made initial contact with the recipient of a telephone call and collect charges
have been accepted, the employee will signal the inmate to start the
conversation.
Note: Calls to locations outside the continental United States, Canada, U.S. Virgin Islands, Puerto Rico, Guam and Central Northern Marianna Islands will not be made "collect" but will be paid for as specified in section 723.3(h) of this Part.
(3) Time
limit. Conversations are not to exceed 10 minutes. The superintendent may limit
these calls to five minutes due to logistical constraints, with the advance
approval of the deputy commissioner for program services. When 30 seconds
remain on the allotted time limit, the inmate and his party will be buzzed. At
the end of the allotted time, the call will be disconnected.
(4) Alternative calls. Inmates may select one
alternative person to call if their initial choice is unable to accept the
call.
(b) Telephone
calls involving calls to the hearing impaired. Inmates may place collect
telephone calls to hearing impaired persons through the assistance of a
chaplain or family services staff person, provided the hearing impaired persons
possess the necessary telecommunications device.
(1) The inmate must submit a written request
to the appropriate staff person for such a telephone call. The request must
include the most opportune times for the call to be placed, the number to be
called, and the name of the individual to be called. The time of the call may
not coincide with the inmate's program hours.
(2) The staff person will arrange for the
inmate to place the collect telephone call and, as necessary, assist the inmate
in doing so. A local telephone directory provides instructions for planing a
collect call through the New York Relay Center for a non-TTY (voice) user to a
TTY user.
(3) Telephone calls to
the hearing impaired may be time and/or frequency limited. However, each inmate
who has not lost telephone privileges is entitled to a minimum of one such call
each calendar month for a minimum duration of 10 minutes, provided (s)he
submits a request and the party called accepts the charges.
(4) For inmates with sensorial disabilities,
please refer to the departmental directive on inmates with sensorial
disabilities.
Notes
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