N.Y. Comp. Codes R. & Regs. Tit. 7 § 723.5 - Inmate self-dial calling
(a)
Description. Self-dial telephones will only handle outgoing collect telephone
calls within the continental United States, Canada, U.S. Virgin Islands, Puerto
Rico, Guam and Central Northern Marianna. No credit card calls may be made nor
incoming calls received.
(1) The self-dial
system is the property of the department which is responsible for its
installation and maintenance. System abuse or failure to follow established
rules and procedures may result in its removal or the imposition of
restrictions or limitations. Damaged hardware will be replaced or repaired at
the discretion of the superintendent. In cases where the damage is the result
of vandalism, other repairs will be considered a higher priority.
(2) System changes (moves, additions or
deletions) must be discussed with the Division of Management Information
Services.
(b) Access.
(1) System use should not interfere with
program and work assignments.
(2)
System access should be available to as many inmates as possible, but access
may be restricted or denied to an inmate.
(3) System use will normally be on a "first
come-first call" basis. During peak periods such as holidays, however, it may
be necessary to schedule calls with "sign-up sheets." A sign-in log may be
maintained at each telephone location at the discretion of the facility
administration.
(4) In order to
assure that all inmates have fair and equal access to the facility's inmate
self-dial telephones as well as to minimize abuses of these telephone systems,
inmate self-dial telephones should be installed adjacent to, or in close
proximity to, or in view of the regularly covered correction officer
posts.
(5) Superintendents must
develop and implement a monitoring/review system to prevent individual inmates
or groups of inmates from monopolizing self-dial telephones. This system should
meet the facility's need to assure that all inmates have equal access to the
use of the facility's inmate telephones.
(6) Call should be limited in duration based
on facility needs and will automatically terminate when the specified time
limit has been reached. No call shall exceed 30 minutes. When other inmates are
waiting to place calls, a 10- minute limit may be imposed.
(7) When a facility-wide emergency situation
exists, the superintendent or his designee has the authority to temporarily
suspend the telephone call home program. The superintendent shall immediately
advise the deputy commissioners for correctional facilities and program
services.
(c) Telephone
number registration list.
(1) At the reception
center, the inmate's DIN number is entered into the self-dial telephone system
on the first day of arrival. The number will be activated on the department's
system overnight.
(2) To establish
the permanent telephone list, the inmate must fill out a "telephone form" and
give it to his/her correction counselor for approval. No inmate may add any
person who is listed on an active court order of protection which prohibits
such contacts.
(i) Each inmate shall be
limited to 15 approved names and phone numbers which will be maintained as
his/her "telephone list." Except for immediate family members, revisions to the
telephone list will only be made when the inmate is due a quarterly review.
Phone number changes for immediate family members already on the list will be
permitted.
(ii) If the inmate's
telephone list contains the allotted 15 names and numbers, deletions must occur
before the new names and numbers may be added. If deletions are not provided by
the inmate, the new names and telephone numbers will not be added to the
telephone list.
(3) A
computer generated record including, but not limited to, the following
information shall be maintained in the central office management information
services' data base:
(i) date;
(ii) time;
(iii) number called;
(iv) duration of call; and
(v) location of telephones used.
(d) Calling procedure.
The inmate shall access the system by utilization of an individual PIN number
which is the inmate DIN number modified so that the alpha letter is converted
to the corresponding numeral. The detailed procedures for inmate self-dial
calling are set forth in the departmental directive on inmate telephone calls
which are located in inmate libraries and may be viewed by the public at
www.docs.state.ny.us under the "Directives" menu options, titled: "Inmate
Telephone Calls (Directive 4423)."
(1) To
place a telephone call, the inmate picks up the telephone, waits for a dial
tone, and dials 0 + the 10-digit telephone number. After the 10th digit is
entered, the caller will hear a "bong" sound. The caller then enters his/her
PIN number.
(2) If the phone number
is not on the caller's list or an erroneous PIN number has been entered, the
caller will hear the message, "You have dialed an unauthorized number," and
will be disconnected.
(3) If the
telephone number and PIN number are valid, the inmate will hear a message to
dial "1" if they want English or "2" if they want Spanish. Another message will
be heard, dial " 1" for a station-to-station call, or dial "2" for a
person-to-person call.
(4) The
caller will be requested to give his/her name which is then recorded and
incorporated into the next message. Only the inmate's name will be
recorded.
(5) The party called will
be informed: "You have a collect call from (name stated), an inmate at a New
York State correctional facility. If you do not wish to accept the call, hang
up now. If you accept the call, dial '55' now."
(6) If the party accepts the call, the
connection is made; otherwise, the call will be disconnected.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.