(A)
Purpose
The purpose of this rule is to
establish a systematic, streamlined approach for the collection, logging, and
analysis of the types of complaints that are being received by the institution
in order to identify and address potential undesirable patterns or trends. Such
process will not alter or interfere with provisions established by rule
3362-5-01
of the Administrative Code (non-discrimination/harassment) and any other
applicable university policies, procedures, and collective bargaining
agreements.
(B)
Oversight and committee responsibility
Establishing a structure that ensures
complaint patterns are timely and effectively addressed promotes confidence by
students, learning by university officials, and improvement in services,
teaching and learning. Additionally, the university benefits from a clearly
delineated and coordinated process that provides for prompt review, efficient
and effective resolution of complaints, documented communication about such
resolutions to the affected complainants, and opportunities for the university
to learn about and act upon common areas of concern.
A centralized database of complaints
will be maintained by the general counsel's office and a committee appointed by
the president will review aggregated and non-identifiable data in order to
report to the president observed trends and an analysis of the effectiveness of
the resolutions.
(C)
Scope
Complaints subject to this rule shall
include but not be limited to those related to academics, student conduct,
campus services, Title IX, financial aid, housing, employee complaints, and
safety.
(D)
Procedures
Procedures will be enacted by the
president to further the goals of this rule.
Notes
Ohio Admin. Code 3362-5-41
Effective:
4/22/2019
Promulgated Under:
111.15
Statutory
Authority: 3362.03
Rule
Amplifies: 3362.03
