Ohio Admin. Code 4901:1-18-09 - Combination utility companies
(A)
The residential
customers and consumers of a combination utility company that provides both
natural gas and electric service shall have the same rights pursuant to Chapter
4901:1-18 of the Administrative Code as customers and consumers who are served
by separate natural gas and electric companies. In the event of disconnection
or pending disconnection of both gas and electric services, a residential
customer of a combination utility company has the right to choose to retain or
have reconnected both utility services or one service, either gas or
electric.
(B)
A combination utility company shall apply the payments
from residential customers to their gas and electric accounts separately and
shall apportion the payments based on the total balance for each service,
including any arrearage plus the current month's charge(s). For purposes of
applying these payments:
(1)
For customers billed only for services provided by the
combination utility company, the utility company shall apply payments first to
past due amounts, then to current regulated charges, and finally to any
nontariffed charges.
(2)
For customers billed by the combination utility
company for any competitive services provided by either a competitive retail
natural gas supplier and/or a competitive retail electric provider, the utility
company shall apply payments as provided for under paragraph (H) of rule
4901:1-10-33 of the
Administrative Code.
(C)
Whenever a
residential customer receiving both gas and electric service from a combination
utility company has received a disconnection of service notice, the utility
company shall give the customer each of the following options:
(1)
An extended
payment plan for both gas and electric as provided for in rule
4901:1-18-05 of the
Administrative Code.
(2)
An extended payment plan to retain either gas or
electric service as chosen by the customer. Such extended payment plan shall
include an extended payment plan as provided in rule
4901:1-18-05 of the
Administrative Code.
(D)
If a residential
customer of a combination utility company who has entered into one extended
payment plan for both gas and electric service receives a disconnection of
service notice and notifies the utility company of an inability to pay the full
amount due under such plan, the utility company shall offer the customer, if
eligible pursuant to paragraph (B) of rule
4901:1-18-05 of the
Administrative Code, another payment plan to maintain both services. The
utility company shall give the customer the opportunity to retain only one
service by paying the defaulted payment plan portion for either the gas or
electric service, as selected by the customer.
(E)
If both the gas
and electric service of a residential customer of a combination utility company
have been discontinued for nonpayment, the utility company shall reconnect both
services, or either service, as designated by the customer, pursuant to rule
4901:1-18-07 of the
Administrative Code.
(F)
The combination utility company shall in its
disconnection of service notice, as provided for in Chapter 4901:1-18 of the
Administrative Code, advise combination residential customers of their rights
to select the service(s) for retention or reconnection as provided for in
paragraphs (C), (D), and (E) of this rule. The notice shall state with
specificity the conditions under which customers may exercise their rights and
shall state the telephone number and business address of a utility company
representative to be contacted to inquire about those rights.
(G)
For a customer
who has received a disconnection of service notice and who contacts the
combination utility company, the utility company shall inform the customer of
the total past due amount for each service, and with respect to the extended
payment plans available under this rule, the monthly payment due on the past
due amount for each service.
Replaces: 4901:1-18-10
Notes
Promulgated Under: 111.15
Statutory Authority: 4905.04
Rule Amplifies: 4905.06, 4905.22, 4905.30, 4933.12, 4933.121, 4933.122, 4933.17
Prior Effective Dates: 06/06/1981, 09/01/2004, 11/01/2010
Promulgated Under: 111.15
Statutory Authority: 4905.04
Rule Amplifies: 4905.06, 4905.22, 4905.261, 4905.30, 4933.17, 4933.12, 4933.121, 4933.122
Prior Effective Dates: 10/6/82, 9/1/04, 11/1/10
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