Okla. Admin. Code § 165:35-1-4 - Location and retention of records
(a)
Record retention. Unless
otherwise specified herein, all records required by this Chapter shall be
preserved by the utility in the form and for a period of time not less than
that specified by applicable rules of FERC or the RUS; or in absence thereof,
for two (2) years.
(b)
Record
location. All records required by this Chapter shall be made available
for review in Oklahoma at the office or offices of the utility and shall be
open for examination by the Commission or its representatives; provided that if
the general office of the utility is located outside of Oklahoma, the records
may be kept at the general office. Each utility shall maintain records in such
detail that the cost of property located and business done in the State of
Oklahoma, including cost of fuel for generation purposes, can be accurately and
readily ascertained, and the utility shall make available any such records for
examination by the Commission or its authorized representative. Each utility
shall notify the Commission as to the location of the office or offices at
which the various classes of records are kept and shall file with the
Commission such reports as the Commission may from time to time
require.
(c)
Submetering
records. In the event of the use of company submetering, all submetering
records shall be retained for a period of two (2) years and shall be available
for inspection by the Commission, the affected consumer and/or duly interested
party at a location accessible to the consumer affected by submeters.
(d)
Contact persons. Each
utility shall notify in writing, the PUD Director within thirty (30) days of a
change in the company-designated contacts for PUD and CSD issues.
(1) The update shall include the name(s),
physical street address(es), electronic mail addresses and telephone number(s)
of the designated individual(s), and shall be furnished applicable to each
operating district, town or any segment of the utility so that PUD will be able
to reach the responsible person at any time. If this information is
unavailable, the utility may seek a waiver from the PUD Director by making the
request in writing.
(2) The contact
name(s) provided pursuant to this subsection shall be the individual(s)
primarily responsible for:
(A) Providing
customer service;
(B) Repair and
maintenance;
(C) Answering
complaints;
(D) Authorizing and/or
furnishing refunds to customers;
(E) Tariff issues;
(F) Regulatory matters;
(G) PUD Fee Assessment (and Fee Assessment
Payments, if different);
(H)
Primary emergency;
(I) After hours
emergency;
(J) Annual reporting;
(K) Attorney for regulatory
matters;
(L) Community liaison;
and
(M) Engineering operations,
meter tests and repairs.
(e)
Other information. Each
utility shall promptly furnish such other information as PUD or the Commission
may request, unless otherwise ordered by the Commission.
Notes
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