Or. Admin. R. 750-060-0020 - Complaints
(1) Any
person, business, agency, or other entity may file a complaint with the State Board of Towing regarding the
conduct of a tow business certificate holder, its employer or representative, an individual tow operator, or
any person or business representing themselves as a tow business, a tow operator, or engaging in the practice
of towing in the State of Oregon.
(2) Complaints made to the
Board must include a detailed explanation of:
(a) The approximate date,
time, and location of the adverse event or subject of the complaint.
(b) A description of the conduct or events that occurred.
(c) A description of damage or loss suffered by Complainant.
(d) Copies, if available, of any pictures, receipts, correspondence, or
other documentation supporting the allegations of the Complaint.
(3) Complainants will not be considered a party to a Board compliance case
or disciplinary action.
(4) Complaints will be initially reviewed
by the Board Administrator to:
(a) Assess Board jurisdiction and authority
to address the issue(s) raised; and
(b) To assure there is
sufficient evidence to justify proceeding to investigate and to determine if the allegations against the
Respondent are such that, if proven, could result in disciplinary action being imposed by the
Board.
(5) Written acknowledgement of a complaint and
the result of the initial review will be sent to the Complainant within thirty (30) calendar days from the
receipt of the complaint.
(6) Every complaint and initial
response will be presented during Executive Session of the next regularly scheduled meeting of the
Board.
(7) Any Board member or Board staff who has a conflict of
interest to a complaint will declare the conflict and will not participate in the investigation, disposition,
or other activity concerning the complaint.
Notes
Statutory/Other Authority: ORS 822.265
Statutes/Other Implemented: ORS 822.265
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