26 Tex. Admin. Code § 279.79 - Alarm Calls

(a) Response time. A provider must respond to an alarm call within 60 seconds of the alarm, 24 hours a day, seven days a week.

(b) Response to alarm calls. A provider must, in response to an alarm call:

(1) record the response time in seconds;

(2) attempt to contact the individual to verify that an emergency exists before contacting a responder; and

(3) immediately contact a responder if:

(A) the individual verifies there is an emergency; or

(B) the provider is unable to reach the individual.

(c) Documentation of alarm calls.

(1) A provider must document an alarm call at the time the alarm call is received and after it is resolved. The documentation must include:

(A) the name of the individual;

(B) the date and time the provider receives the alarm call, recorded in hours, minutes, and seconds;

(C) the time the monitor called the individual in response to the alarm call, recorded in hours, minutes, and seconds;

(D) the name of the contacted responder, if applicable;

(E) a brief description of the incident; and

(F) a statement of how the incident was resolved.

(2) A provider must provide written notification to the case manager by the next working day after an alarm call that results in a responder being dispatched to an individual's home.

Notes

26 Tex. Admin. Code § 279.79

The provisions of this §279.79 adopted to be effective March 1, 2006, 31 TexReg 1307; transferred effective July 1, 2021, as published in the June 11, 2021 issue of the Texas Register, 46 TexReg 3617