Utah Admin. Code R765-431-7 - Consumer Complaints

(1) Before filing a complaint with OCHE against an institution, an individual must first work through the institution's complaint process. To file a complaint against an institution, an individual shall submit to OCHE:

(a) a completed complaint form as provided by OCHE; or

(b) a letter signed by the complainant, and include the following:

(i) any documentary evidence relating to the facts of the complaint;

(ii) evidence of the institution's resolution of the complaint; and

(iii) contact information for the complainant.

(2) OCHE may refer the complaints it receives to one or more of the following entities for resolution as it deems appropriate:

(a) the institution complained against;

(b) the SARA portal agency in the home state of a non-Utah institution complained against; and

(c) the Utah Division of Consumer Protection or other law enforcement agency.

(3) OCHE may take action, in accordance with Section R765-431-5, to revoke an institution's eligibility to participate in SARA based on a consumer complaint that is received within two years of the incident complained of.

Notes

Utah Admin. Code R765-431-7

Adopted by Utah State Bulletin Number 2017-1, effective 12/12/2016 Amended by Utah State Bulletin Number 2021-17, effective 8/19/2021